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Serious mouse lag caused by the Creative Cloud App

Explorer ,
Apr 21, 2017

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After months of thinking my magic mouse, blue tooth or even my external hard drives were the possible problems, I now know it's the Create Cloud App that updates all the Adobe apps that's the real issue. Since I've stopped it running I have no more mouse lag issues.

I am seriously annoyed at this as I have struggled with this and wasted countless hours over months trying to fix this.

I have a 2013 Mac Book Pro with 16 gig of Ram.

Try closing the Adobe processes, restarting the machine and observe again:

Please see: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or install

Let us know if the issue persists.

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Creative Cloud

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Serious mouse lag caused by the Creative Cloud App

Explorer ,
Apr 21, 2017

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After months of thinking my magic mouse, blue tooth or even my external hard drives were the possible problems, I now know it's the Create Cloud App that updates all the Adobe apps that's the real issue. Since I've stopped it running I have no more mouse lag issues.

I am seriously annoyed at this as I have struggled with this and wasted countless hours over months trying to fix this.

I have a 2013 Mac Book Pro with 16 gig of Ram.

Try closing the Adobe processes, restarting the machine and observe again:

Please see: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or install

Let us know if the issue persists.

TOPICS
Creative Cloud

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4.0K

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Apr 21, 2017 0
Adobe Employee ,
Apr 24, 2017

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Hi Ausmack,

I understand you are facing mouse lag issues. Kindly help us understand more. Which application do you usually face this issue with?

Did you notice anything particular about the lagging?

Feel free to update the thread.

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Apr 24, 2017 0
Explorer ,
Apr 24, 2017

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The lag issue affected my general, every day usage. It did not matter what I was doing, whether I was surfing the web on Safari or Chrome, or using any other application, the lag issue was there.

I did notice it mostly using a web browser but it was apparent in other applications such as illustrator. When browsing the mouse tracking would get worse over dense content.

Now I have stopped the Create Cloud Updater app all my lag issues have stopped.

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Apr 24, 2017 0
Adobe Employee ,
Apr 25, 2017

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Try closing the Adobe processes, restarting the machine and observe again:

Please see: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or ins...

Let us know if the issue persists.

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Apr 25, 2017 0
Community Beginner ,
May 19, 2020

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Happens to me too on a PC, Windows 10. As soon as I stop the process the mouse behaves again.

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May 19, 2020 0
New Here ,
May 20, 2020

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Same here with Windows 10.  When I have creative cloud running, or when I open an attachment in adobe from Outlook, the mouse lags.  It will move but I can't complete any clicks.  When I close all Adobe tools down the problem is resolved.

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May 20, 2020 0
Community Beginner ,
Jun 05, 2020

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same here
its the sync option with the libery

we need to get them to have a pause sync option so that you can pause till reboot or for a set time 1-12 hours

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Jun 05, 2020 0
bluebrad LATEST
Community Beginner ,
Oct 06, 2020

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So this is still a thing and is not fixed

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Oct 06, 2020 0