Server Connection trouble is a real Time Waster

New Here ,
Feb 05, 2021

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So, I've been in a Support chat for about an hour, no resolution. (I was left hanging by the responder).
Tried a number of suggested steps, with sometimes confusing or unhelpful error messages.

 

I have to say that the number of troubleshooting pages to wade thru and suggested steps for a user to navigate for a seemingly-simple server connection for a file download/upgrade is incredible!

 

Really Adobe?

 

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Creative Cloud

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Adobe Community Professional ,
Feb 06, 2021

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Before we can try to help we need more and detailed informations about your system and your problem.

Adobe product and version number 

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

insert graphic mini.png

 

Thanks. The above info will help us in trying to solve your problem.

 

You can also check you internet connection and here especially the HOSTS file.

How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

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