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So, I've been in a Support chat for about an hour, no resolution. (I was left hanging by the responder).Tried a number of suggested steps, with sometimes confusing or unhelpful error messages.
I have to say that the number of troubleshooting pages to wade thru and suggested steps for a user to navigate for a seemingly-simple server connection for a file download/upgrade is incredible!
Before we can try to help we need more and detailed informations about your system and your problem.
Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem and/or error messages
Computer hardware, such as CPU; GPU; the amount of RAM; etc
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Thanks. The above info will help us in trying to solve your problem.
You can also check you internet connection and here especially the HOSTS file.
How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications