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setup.exe

Community Beginner ,
Jul 23, 2020

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Hi Everyone !!

 

My problem, unlike other posts to this section, is not that setup.exe is not working but that it is. Horribly so.

 

For the past 2 months everytime I connect online, setup.exe loads in the background and proceeds to destroy my data usage allotment forcing me to work at 2x speeds for the rest of the billing cycle. Task Manager does not 'see' it and I have automatic synch turned off in my profile settings. I know it's an Adobe program because Windows 10 displays it in its built in App Usage Utility with a very clear Adobe icon logo.

 

Adobe Customer Support has offered nothing beyond using Task Manager to end it and insuring synch is turned off. I have PS and LR on a subscription basis.

 

Is there anyone who can please, please identify why this program is loading and most important how to slay this ungodly dragon. Help !!!

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setup.exe

Community Beginner ,
Jul 23, 2020

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Hi Everyone !!

 

My problem, unlike other posts to this section, is not that setup.exe is not working but that it is. Horribly so.

 

For the past 2 months everytime I connect online, setup.exe loads in the background and proceeds to destroy my data usage allotment forcing me to work at 2x speeds for the rest of the billing cycle. Task Manager does not 'see' it and I have automatic synch turned off in my profile settings. I know it's an Adobe program because Windows 10 displays it in its built in App Usage Utility with a very clear Adobe icon logo.

 

Adobe Customer Support has offered nothing beyond using Task Manager to end it and insuring synch is turned off. I have PS and LR on a subscription basis.

 

Is there anyone who can please, please identify why this program is loading and most important how to slay this ungodly dragon. Help !!!

Topics

File sync

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41

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Adobe Community Professional ,
Jul 23, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Beginner ,
Jul 23, 2020

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Hi kglad !!

 

Thank you so much for taking the time to respond. I very much appreciate it.

 

I understand your suggestions. One point. If by "uninstall every cc app" you mean specific applications like Photoshop and Lightroom then I hope this thread remains open until August 6. Since setup.exe has shredded my data usage, I can't tie up my computer for the amount of time needed to install all the cc apps at 2x speed and must wait until then to regain 4g speed.

 

Nonetheless, thanks again for your help 😊

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Most Valuable Participant ,
Jul 24, 2020

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There are many apps called setup.exe, probably millions of them. Adobe will have a lot. So, are you able to tell which specific one it is? Task manager does see all apps if you tell it to. Possibly it reports a different name, so look for apps using a lot of network.

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Rtesian LATEST
Community Beginner ,
Jul 28, 2020

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Hi Test_Screen_Name !!

 

After tedious Trial and Error in 1-minute online increments to prevent setup.exe from destroying what little data usage I have left in for this cycles, I have identified the demon's lair:

 

c:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox

 

The executables therein come in 2 flavors:

setup.exe and set-up.exe

 

Does this location help in identifying what this is and what it is trying to do ??

 

Further, removing all processes (except system) in Task Manager that showed network activity while online did not prevent setup.exe from gulping megabytes of data. )-:

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