Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance

New Here ,
Jun 06, 2014

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Trying to install CS4 Design Premium onto Windows 7 Ultimate 32bit. When I click on Setup.exe it begins to install saying "Checking system profile." then after about 15 seconds the error pops up. "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." When I contact customer support, of course they tell me to check here. Unfortunately the error is so generic that it is difficult to do a google search. Any help would be great.

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Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance

New Here ,
Jun 06, 2014

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Trying to install CS4 Design Premium onto Windows 7 Ultimate 32bit. When I click on Setup.exe it begins to install saying "Checking system profile." then after about 15 seconds the error pops up. "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." When I contact customer support, of course they tell me to check here. Unfortunately the error is so generic that it is difficult to do a google search. Any help would be great.

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Jun 06, 2014 0
Adobe Community Professional ,
Jun 06, 2014

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uninstall anything cs4 that is installed, clean and then reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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Jun 06, 2014 0
New Here ,
Nov 11, 2020

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 but my cc cleane is not running what should i do?

 

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Nov 11, 2020 0
kglad LATEST
Adobe Community Professional ,
Nov 11, 2020

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this thread is 6 years old and answers correct 6 years ago are no longer necessarily valid.

 

what are you trying to do?

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Nov 11, 2020 0