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Setup was unable to initialize, please download the Adobe Support Advisor to detect the problem

New Here ,
Mar 29, 2014

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Setup was unable to initialize, please download the AdobeSupport Advisor to detect the problem

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What should I do?


I had the exact same problem (Dutch version)

I searched wide and low.

I have applied expletives.

My neighbor knows much about computers and English. It took him hours, he found:

Remove Install and OOSE directories from c:\program files (x86)\common files\adobe

the installer log is found in the %temp% location (pdapp.log) and gave little info.

Info I found at

Installer failed to initialize. {CS6}  Thanks to Johan Smohan!

My neighbor has this to say for the developers at Adobe: when you make debugging logs and something isn't found, you shall explain why and what (difference between access rights and not existing!). You Always do this, bunch of lazy.

More importantly, the folks up in management who want to keep the GUI simple: if something fails you may as well say what it was. I end up at your site anyway. Imagine killing a product (as indicated in the OP) for a brandnew downloaded version. How could you?

It is clear that windows doesn't allow you to remove/access a directory in common files if it gets the wrong rights setting. If so, you do not leave the poor user (who paid good money) in such dire straits. Very much not so good.Sorry.

Now: please add the 'verify the common files directory' to your installation steps help stuff, okay?

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Setup was unable to initialize, please download the Adobe Support Advisor to detect the problem

New Here ,
Mar 29, 2014

Copy link to clipboard

Copied

Setup was unable to initialize, please download the AdobeSupport Advisor to detect the problem

:

无标题.png

What should I do?


I had the exact same problem (Dutch version)

I searched wide and low.

I have applied expletives.

My neighbor knows much about computers and English. It took him hours, he found:

Remove Install and OOSE directories from c:\program files (x86)\common files\adobe

the installer log is found in the %temp% location (pdapp.log) and gave little info.

Info I found at

Installer failed to initialize. {CS6}  Thanks to Johan Smohan!

My neighbor has this to say for the developers at Adobe: when you make debugging logs and something isn't found, you shall explain why and what (difference between access rights and not existing!). You Always do this, bunch of lazy.

More importantly, the folks up in management who want to keep the GUI simple: if something fails you may as well say what it was. I end up at your site anyway. Imagine killing a product (as indicated in the OP) for a brandnew downloaded version. How could you?

It is clear that windows doesn't allow you to remove/access a directory in common files if it gets the wrong rights setting. If so, you do not leave the poor user (who paid good money) in such dire straits. Very much not so good.Sorry.

Now: please add the 'verify the common files directory' to your installation steps help stuff, okay?

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1.1K

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Adobe Community Professional ,
Mar 29, 2014

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check your install logs, http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

if you need more help than that, what os, what adobe program, what are you clicking to start 'setup'?

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New Here ,
Mar 26, 2020

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THATS WHERE THE WHOLE PROBLEM STARTED ME BEING INVALID AND 1 EYE SIGHTED AND LIVE SINCE YEAR IN WESTERN CAPE AREA ALONE

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New Here ,
Mar 16, 2016

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I had the exact same problem (Dutch version)

I searched wide and low.

I have applied expletives.

My neighbor knows much about computers and English. It took him hours, he found:

Remove Install and OOSE directories from c:\program files (x86)\common files\adobe

the installer log is found in the %temp% location (pdapp.log) and gave little info.

Info I found at

Installer failed to initialize. {CS6}  Thanks to Johan Smohan!

My neighbor has this to say for the developers at Adobe: when you make debugging logs and something isn't found, you shall explain why and what (difference between access rights and not existing!). You Always do this, bunch of lazy.

More importantly, the folks up in management who want to keep the GUI simple: if something fails you may as well say what it was. I end up at your site anyway. Imagine killing a product (as indicated in the OP) for a brandnew downloaded version. How could you?

It is clear that windows doesn't allow you to remove/access a directory in common files if it gets the wrong rights setting. If so, you do not leave the poor user (who paid good money) in such dire straits. Very much not so good.Sorry.

Now: please add the 'verify the common files directory' to your installation steps help stuff, okay?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
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