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Sign in impossible on the second computer

New Here ,
Jun 02, 2020

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hello

I have the last version of CC and have the all formula, so it was working well for some time on both of my computer and suddenly 2 month frome now, everything turn to --- !!

Fisrt it was impossible to have Photoshop and after effect, whithout being disconnect, then it was impossible to just sign in on the app... (so i launch photoshop from the app and then photoshop ask me to sign in, if i do CC stop and all stop...) Now it's even more annoying cause now (after trying a lot of solution and be in stase with the support) even CC can't sign in for more then 2 second...............

Nothing is right here, support takes ages, the search engine are flood by link of adobe support who resolve nothing.... and i lost 2 month of work for a thing i can't even imagine + the locke file that i can't even touch now..... Please help me human people !!!

Well i don't know what was the problem but i have instal windows on an another disk (same computer) and now it work... I try a long time many solution with the support but it seems that it was only windows who crash it all...

thanks for the help !!

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Creative Cloud

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Sign in impossible on the second computer

New Here ,
Jun 02, 2020

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hello

I have the last version of CC and have the all formula, so it was working well for some time on both of my computer and suddenly 2 month frome now, everything turn to --- !!

Fisrt it was impossible to have Photoshop and after effect, whithout being disconnect, then it was impossible to just sign in on the app... (so i launch photoshop from the app and then photoshop ask me to sign in, if i do CC stop and all stop...) Now it's even more annoying cause now (after trying a lot of solution and be in stase with the support) even CC can't sign in for more then 2 second...............

Nothing is right here, support takes ages, the search engine are flood by link of adobe support who resolve nothing.... and i lost 2 month of work for a thing i can't even imagine + the locke file that i can't even touch now..... Please help me human people !!!

Well i don't know what was the problem but i have instal windows on an another disk (same computer) and now it work... I try a long time many solution with the support but it seems that it was only windows who crash it all...

thanks for the help !!

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Creative Cloud

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488

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Adobe Employee ,
Jun 02, 2020

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Dante6, sorry you are encountering so many problems utilizing your Creative Cloud membership.  I am showing a regular series of activations on one of your computers, until January 12, 2020.  I would recommend focusing on any new security software which may have been installed or updated on January 12th.

 

If you are unable to identify the software title that is blocking the connection, then see http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for additional steps you can take to resolve the connection error.

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Adobe Community Professional ,
Jun 02, 2020

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What happens if you boot up your computer in Safe Mode?

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jun 07, 2020

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Well i don't know what was the problem but i have instal windows on an another disk (same computer) and now it work... I try a long time many solution with the support but it seems that it was only windows who crash it all...

thanks for the help !!

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