Signin keeps requesting change password

Community Beginner ,
Jun 10, 2019

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I am stuck in endless loop with Adobe CC.

1) I sign in but then get message

"Password Reset Notice To protect the security of your account, you must reset your password. Please check your inbox for an email to reset"

2) I then open new email from Adobe Customer Car and click their link that expires in 72 hours to reset password. I am able to change password with no problem/errors.

3) Back at sign in I use new password but I get is back to #1 above.

I did this many times and keep getting same result. Any ideas?

I've been using Adobe CC for a year and never had to sign in or change password (after the first time) since it remembers me so unsure why I got this all of a sudden.

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Creative Cloud

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Most Valuable Participant ,
Jun 10, 2019

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This is a public forum, not the link to Adobe support

-other users here can't help with a recurring password problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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yakvan AUTHOR
Community Beginner ,
Jun 10, 2019

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You are incorrect. Other users can help with any problem if they experienced something similar or some may be so computer savvy they  may offer ideas that Adobe may not. I did contact Adobe before posting and they were of no help (yet). You (John) were of even less help.

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Adobe Community Professional ,
Jun 10, 2019

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Your problem goes way beyond the scope of this product user-to-user forum.  There's a problem on Adobe's end that only Adobe technical support can fix.  I assume you have a ticket pending and you're waiting for  an Adobe rep to call you back?  Is that correct? 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Apr 30, 2020

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What I did is clicked on the Google account option (on the login page I think), reset my password in the succeeding page(s) and the rest is history. It's really headache and I hope thiswill somehow give you a lead on how to solve your dilemma.

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New Here ,
May 12, 2020

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By logging in to Adobe online, and accepting the new Terms that pop up, I was able to break out of this infinite loop ... after accepting the terms I was able to log into Acrobat on my machine ...

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Adobe Employee ,
May 12, 2020

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Yakvan, sorry you are encountering problems with the sign-in process.  What type of Creative Cloud membership are you attempting to sign into?  There is no membership associated with the e-mail address you used to post to this public discussion forum.

 

I also am not seeing any support cases logged under the account.  Please make sure you are signing in using the correct credentials.  If you need to make update to your recent support case then see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

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