"Password Reset Notice To protect the security of your account, you must reset your password. Please check your inbox for an email to reset"
2) I then open new email from Adobe Customer Car and click their link that expires in 72 hours to reset password. I am able to change password with no problem/errors.
3) Back at sign in I use new password but I get is back to #1 above.
I did this many times and keep getting same result. Any ideas?
I've been using Adobe CC for a year and never had to sign in or change password (after the first time) since it remembers me so unsure why I got this all of a sudden.
This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or Twitter tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
You are incorrect. Other users can help with any problem if they experienced something similar or some may be so computer savvy they may offer ideas that Adobe may not. I did contact Adobe before posting and they were of no help (yet). You (John) were of even less help.
Your problem goes way beyond the scope of this product user-to-user forum. There's a problem on Adobe's end that only Adobe technical support can fix. I assume you have a ticket pending and you're waiting for an Adobe rep to call you back? Is that correct?
Nancy O'Shea— Product User, Community Expert & Moderator Alt-Web Design & Publishing ~ Web : Print : Graphics : Media
What I did is clicked on the Google account option (on the login page I think), reset my password in the succeeding page(s) and the rest is history. It's really headache and I hope thiswill somehow give you a lead on how to solve your dilemma.
By logging in to Adobe online, and accepting the new Terms that pop up, I was able to break out of this infinite loop ... after accepting the terms I was able to log into Acrobat on my machine ...
Yakvan, sorry you are encountering problems with the sign-in process. What type of Creative Cloud membership are you attempting to sign into? There is no membership associated with the e-mail address you used to post to this public discussion forum.
same here... every time i sign in i need to reset my password... because adobe SUX! that's why... WTF are they porotecting me from??? theyre protecting thmselves if anything!
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