So Much Server Maintanence

New Here ,
Sep 25, 2020

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I started my free trial a week ago, downloaded one program that day; spent the last five days trying to download other programs to no avail: "cannot connect to servers" checked status.adobe and there has been maintanence each time, often in blocks of 12 to 24 hours... I'm wondering if this is an anomaly? Or is this just how Adobe opperates? Can I manually switch to a different server? is there only one US server?

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Cloud storage web assets, File sync

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So Much Server Maintanence

New Here ,
Sep 25, 2020

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I started my free trial a week ago, downloaded one program that day; spent the last five days trying to download other programs to no avail: "cannot connect to servers" checked status.adobe and there has been maintanence each time, often in blocks of 12 to 24 hours... I'm wondering if this is an anomaly? Or is this just how Adobe opperates? Can I manually switch to a different server? is there only one US server?

TOPICS
Cloud storage web assets, File sync

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56

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Sep 25, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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there are frequent maintenance events but cc servers still work. 

 

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos? if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Sep 25, 2020 1
New Here ,
Sep 25, 2020

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Went through the first page, everything is in order... having trouble finding where/how to whitelist websites... all I'm finding in firewall settings are for IP addresses and applications

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Sep 25, 2020 0
kglad LATEST
Adobe Community Professional ,
Sep 26, 2020

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google your firewall or router and how to whitelist websites.

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Sep 26, 2020 0