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Solution for AAM Updater Error : U44M1I210

Community Beginner ,
Nov 08, 2012

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After getting Creative Cloud a couple of days ago then running into Updater Error U44M1l210 over and over and making the mistake of calling tech support (which was no help - "just reset it / download from the site" - even though resetting does nothing and the site doesn't have all the updates AAM does), I've finally got a working solution.

Essentially it's a permissions issue. Not sure why it affects some and not others, but I was logged in as an administrator and it still failed to have permissions to update despite admin password entry.

So, here's what you do. You need to open AAM and Update with superuser permissions.

1. Open Terminal

2. Copy and Paste the following, then hit enter:

sudo "/Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/MacOS/PDApp"

3. It will prompt you for your password, enter it.

4. The Adobe Application Manager will open with sudo (elevated/superuser) permissions.

5. Open one of your Creative Cloud programs.

6. Go to Help>Update...

7. The updater dialog will open. Update as normal, it will work this time.

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Solution for AAM Updater Error : U44M1I210

Community Beginner ,
Nov 08, 2012

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After getting Creative Cloud a couple of days ago then running into Updater Error U44M1l210 over and over and making the mistake of calling tech support (which was no help - "just reset it / download from the site" - even though resetting does nothing and the site doesn't have all the updates AAM does), I've finally got a working solution.

Essentially it's a permissions issue. Not sure why it affects some and not others, but I was logged in as an administrator and it still failed to have permissions to update despite admin password entry.

So, here's what you do. You need to open AAM and Update with superuser permissions.

1. Open Terminal

2. Copy and Paste the following, then hit enter:

sudo "/Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app/Contents/MacOS/PDApp"

3. It will prompt you for your password, enter it.

4. The Adobe Application Manager will open with sudo (elevated/superuser) permissions.

5. Open one of your Creative Cloud programs.

6. Go to Help>Update...

7. The updater dialog will open. Update as normal, it will work this time.

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Creative Cloud

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Nov 08, 2012 2
Adobe Employee ,
Nov 21, 2012

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Thank you for sharing your solution.

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Nov 21, 2012 0
New Here ,
Jan 14, 2013

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Didnot prompt for password

and this is what it said ?

The updater window opened but the 3 programs to nbe update have already been update but say the require update.

So what do i do now ?

Thanks!!

objc[5394]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/CCM/CCMNative.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/Versions/A/UpdaterCore. One of the two will be used. Which one is undefined.

objc[5394]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/OOBE/PDApp/CCM/CCMNative.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/Versions/A/UpdaterCore. One of the two will be used. Which one is undefined.

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Jan 14, 2013 0
Most Valuable Participant ,
Feb 20, 2013

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Thanks. 

Here's another possible solution that was posted by Adobe Staff:

http://forums.adobe.com/thread/1086106

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Feb 20, 2013 0
New Here ,
May 08, 2013

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Thank you!

I have been battling this for so long - this did the trick!

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May 08, 2013 0
New Here ,
Nov 19, 2013

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After multiple phone calls and emails to tech support about this issue I was hoping that this would solve the issue for me. I've tried command line fixes a few times now and like the others this one doesn't fix the issue for me.

Still get:

There was an error installing this update. Please quit and try again later. Error Code: U44M1I210

I can install applications but can't update them (OSX 10.9). I guess I could delete and install each time there is an update, but major PITA.

Unfortunately calling Adobe tech support is a very frustrating experience. I've had dropped calls, had to repeat my information every time (spelling out each letter of my email address with a word) and finally get offered the same solution that doesn't work.

[edit]

http://helpx.adobe.com/creative-cloud/kb/update-error-u44m1i216.html

Fixed my issue

🙂

Message was edited by: liamcampbell

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Nov 19, 2013 0
Community Beginner ,
Nov 20, 2013

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This is a solution that predates the Creative Cloud Launcher (ie. back in the App Manager days) and was done in Snow Leopard. It would need to be readjusted for CC and Mountain Lion / Mavericks.

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Nov 20, 2013 0
New Here ,
Nov 20, 2013

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Turns out I jumped the gun and this didn't fix my issue, just delayed the error message. I am able to delete/uninstall apps either directly or with the Adobe Clean Up tool then reinstall them via the CC app, but they reinstall without successfully applying any updates.

All the other possible solutions Adobe have provided haven't worked to date, including command line fixes for permissions, deleting old Adobe App Manager etc.

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Nov 20, 2013 0