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Solution to failed install of creative cloud Mac on Yosemite

Community Beginner ,
Jan 25, 2015

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Okay - I have search and searched and no one seems to have caught this - I have a client that just spent one hour screen sharing with Adobe help and they didn't even know this.  So listen.

If you have previously installed CC on a Mac running 10.6 and then upgrade to 10.10 (perhaps 10.9, too) - CC will fail.  No amount of running the installer will help.  You have to manually throw away all the CC folders (not the CC apps, just the CC Utilities and CC folder in the Applications folder - and then reboot and then run the CC installer.

CC's installer and uninstaller never seem to get the memo that you are on 10.10 and will continue to try to install 10.6 on your Mac.

Hope this helps

Don

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Solution to failed install of creative cloud Mac on Yosemite

Community Beginner ,
Jan 25, 2015

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Okay - I have search and searched and no one seems to have caught this - I have a client that just spent one hour screen sharing with Adobe help and they didn't even know this.  So listen.

If you have previously installed CC on a Mac running 10.6 and then upgrade to 10.10 (perhaps 10.9, too) - CC will fail.  No amount of running the installer will help.  You have to manually throw away all the CC folders (not the CC apps, just the CC Utilities and CC folder in the Applications folder - and then reboot and then run the CC installer.

CC's installer and uninstaller never seem to get the memo that you are on 10.10 and will continue to try to install 10.6 on your Mac.

Hope this helps

Don

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Creative Cloud

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New Here ,
Feb 23, 2015

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Hello,

thank you for the answer. However, I've tried but it didn't work, still get the same issue... I've tried to uninstall InDesign and reinstall, same difference.

Any other idea ?

Regards,

Antoine

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Community Beginner ,
Feb 23, 2015

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And you are manually removing the creative cloud apps and utilities - not using their uninstaller, right?

I discovered the issue when I used one of their tools - I think it might have been something called the "creative cloud cleaner" - it noted that my creative cloud app was "for 10.6" even though I was on 10.10.

Did you find this page:

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Might help - it also has the cleaner app available there.  Also rummaging through all your preference folders and applications support folders and removing adobe-labeled files and folders might help - get things as clean as possible - restart and and then, re install the CC installer app.

good luck!

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New Here ,
Feb 24, 2015

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Hi,

thanks for everything... I've cleaned and reinstall everything... It still doesn't work.

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Community Beginner ,
Feb 24, 2015

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That's crazy - I feel your pain.

My only thought is

- make sure it is the latest version of the CC installer you are installing

- run Onyx and clean out caches and fix permissions

- makes sure Yosemite is the latest

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New Here ,
Feb 25, 2015

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Yes, it is crazy...

I've tried what you suggest, same issue. In fact everything seems to run well and InDesign seems OK except this two screens problem.

I really don't get the problem.

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