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[solved] Problem changing email address

New Here ,
Mar 05, 2020

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Hey Adobe. I've been transferred about 10 times trying to simply change my email address and keep access to my documents. This is absolutely absurd. Not a single person I've spoken to knows what they're doing. Going on 24+ hours now. 

 

[Title edited for question clarity and future forum search... Mod]

 

 

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[solved] Problem changing email address

New Here ,
Mar 05, 2020

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Hey Adobe. I've been transferred about 10 times trying to simply change my email address and keep access to my documents. This is absolutely absurd. Not a single person I've spoken to knows what they're doing. Going on 24+ hours now. 

 

[Title edited for question clarity and future forum search... Mod]

 

 

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New Here ,
Mar 05, 2020

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After asking the agent not to transfer me, guess what happened? Transferred to someone else who asked me for the 11th time what the problem is. Come. On. 

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New Here ,
Mar 05, 2020

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Trasnferred AGAIN. This is comical at this point. How can such a large company have such terrible service? This is pathetic. 

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New Here ,
Mar 05, 2020

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24 hours later I've successfully gotten access to my documents again. Not a single person I've spoken to knows how many times I've talked to an agent or what I said to them. Unreal. 

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New Here ,
Mar 05, 2020

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15th transfer

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Adobe Community Professional ,
Mar 05, 2020

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I'm not sure what all this fuss is about.  You don't need customer care. 

Log-in to your account below. Scroll down to Account Name and Email.

https://account.adobe.com/settings

 

Nancy O'Shea, ACP
Alt-Web.com

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