Someone is hacking my Adobe account

New Here ,
Mar 06, 2019 Mar 06, 2019

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I have a problem. One of my competitors is hacking my adobe  creative cloud constantly .

This is what happens : 1) I am already signed in

2) When I want to open a PDF or send a PDF for signature,I am asked to sign a second time  .If I say no, I am prevented from working with PDF's, and the window shuts off . If I say yes, I can go on , but then when I check on active sessions,I see a new computer listed . It has a ID and a location. So I terminate the new unrecognzied session, change my password , and go back to work. Just five minutes later, a  new window  opens again and asks me to sign in again and the whole process starts anew. I must have changed my passord 10 times yesterday.

3) Does anyone know how I can stop this ?Also I know who is doing it. Does anyone know how to trace those guys so I can take them to court? I will pay for this service, of course.

[Title edited for question clarity and future forum search... Mod]

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Adobe Community Professional ,
Mar 06, 2019 Mar 06, 2019

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Mar 06, 2019 Mar 06, 2019

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Are you sure it is a competitor and not something more benign like another computer logged in that is trying to connect with the wrong password and forcing a security password reset/verification?

If it is a competitor that has somehow "hacked" you - it's more likely they have access to your email so they are notified when you change the password. Also they wouldn't have any access after you reset a password unless they can see what you are changing your password to on your local machine. The only thing they could do is request a password reset with a link - again requiring your email account to get it.

Have you tried changing your user ID/email? If they dont have your user ID they cant request a password verification or change.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Mar 06, 2019 Mar 06, 2019

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I have tried everything. And yes, it is people I know in the same business I am in. they are just evil people , basically thieves . I have tried everything . They just want me out of business. I have been battling with them for 3 years now.

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Adobe Community Professional ,
Mar 06, 2019 Mar 06, 2019

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what did support say?

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Hello you probably already found an answer to this issue but I have been going through the same exact problem and I can provide some information to you if you still need help. I would also like to hear how you solved this issue if you found out what to do concerning it. Please let me know either way. Thank you 

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Most Valuable Participant ,
Oct 22, 2020 Oct 22, 2020

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It may be that the "other" computer is your own computer - it may be worth sharing what you see for activated computers. However, if someone else is able to use your account just after you changed your password, it suggests there is a keylogger installed on your computer, stealing all the info you type. Seek professional help.

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Yes you are right I found a logger on my phone which I did not even know was possible. When you say professional help,

what do you mean? Who did you see regarding your issue? I'm not trying to be annoying but I have also been dealing with extreme identity theft for years and now it's worse & I know who it is.

I just wanted to ask someone who has been through it. What type of help did you seek? Thank you 

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Adobe Community Professional ,
Oct 22, 2020 Oct 22, 2020

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I would start by contacting local law enforcement.

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