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Sorry installation failed error code p4

Community Beginner ,
Mar 26, 2020

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Hi

 

(please excuse my bad English, I'm French)

 

I don't know why but I discover that Adobe Creative Cloud was stuck on an update at 42%

 

I try to redownload it and reinstall it without success, each time I get "sorry installation failed error code p4"

 

I also download Adobe XD from myAdobe acccount an try to install it > the same error!

 

I Googled this error, and followed many procedures, many Adobe Cleaner, etc. notinh works for me...

 

I do not know what to try next... ?

 

Thanks

Community Beginner
Correct answer by pako69 | Community Beginner

Hi

Finaly reboot my Mac in safe mode, and was able to (re)install everything fine!

Topics

Creative Cloud, Installation

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Sorry installation failed error code p4

Community Beginner ,
Mar 26, 2020

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Hi

 

(please excuse my bad English, I'm French)

 

I don't know why but I discover that Adobe Creative Cloud was stuck on an update at 42%

 

I try to redownload it and reinstall it without success, each time I get "sorry installation failed error code p4"

 

I also download Adobe XD from myAdobe acccount an try to install it > the same error!

 

I Googled this error, and followed many procedures, many Adobe Cleaner, etc. notinh works for me...

 

I do not know what to try next... ?

 

Thanks

Community Beginner
Correct answer by pako69 | Community Beginner

Hi

Finaly reboot my Mac in safe mode, and was able to (re)install everything fine!

Topics

Creative Cloud, Installation

Views

101

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 26, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Community Beginner ,
Mar 26, 2020

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Hi thanks, but I'm on Mac... But I'll look into your links

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Community Beginner ,
Mar 27, 2020

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Hi

Finaly reboot my Mac in safe mode, and was able to (re)install everything fine!

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