Spark Video Not Loading

[collind66024993]

On my computer, the videos on Spark are not loading. Ive tried closing the browser and restarting the computer. Web pages and posts work yet its just videos. I couldnt find any other help so please tell me why the videos are not loading.

[John T Smith]

There is no Spark forum for help here, so you may click below

Lots of Spark information https://forums.adobe.com/thread/2477321

And more information in https://forums.adobe.com/thread/2533886

[collind66024993]

You don't understand. I need help with spark videos not loading and there is no other support for spark. I don't need more info about spark I need help fixing spark. I have an assignment late because it's not loading.

[David__B · Accepted solution]

Hi Collin,

If you have a paid membership you can contact our phone/chat support for assistance here:

Contact Customer Care

Sign in with Adobe ID associated with your membership and select Spark > Troubleshoot > Show me my contact options

From there you should see contact options to reach phone or chat support at the bottom of the page.

Hope that helps,

- Dave

[GRAFXbyV]

This is STILL an issue apparently. I am also a student, here in 2021, trying to complete an assignment. I am trying to edit the spark video I created already and Spark CANNOT access the server. That is a technical issue not a learner issue!

[GRAFXbyV]

The problem appears to be in the database area E_FETCH_COMPOSITION Status 500

Hope that helps

[GRAFXbyV]

(helps Adobe techs resolve the issue that is)

[Nancy OShea]

Hi @GRAFXbyV,

• Fellow users cannot help you with a technical problem, sorry.
• Please submit your help request directly to Spark support on Zendesk. https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

Best of luck!

[Nancy OShea]

Try using a different browser. 

Or post the URL to your Spark page here so we can check it.