spinning beach ball

Adobe Community Professional ,
Feb 15, 2021

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anybody at Adobe want a crack at this.

Windows 10 latest OS

Tried all solutions. All failed.

ACC opens with spinning ball and then closes. 

Repair dialog appears next.

Only Adobe tech experts need respond.

I am into level 1 support now.

Logs available. Have reviewed all logs. Nothing stands out.

Worked last week and now crapola.

 

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Creative Cloud

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Adobe Community Professional ,
Feb 15, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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jbm007 AUTHOR
Adobe Community Professional ,
Feb 15, 2021

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Like my original post indicated.

I have tried all those solutions at least twice.................... I helped develop some of them.

This is a windows 10 issue.

I need a level one Adobe tech to respond and help review the logs generated.

Its either a windows "services" issue, a corrupt registry setting or a network proxy issue.

I have manually scrubed the windows registry, but to no avail.

I have checked all the services that are loaded.

I need an Adobe tech to review some log file.

Everyone else can move on. Nothing to see here.

 

 

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Adobe Community Professional ,
Feb 15, 2021

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adobe forums are for user-to-user communications.  don't post here if you're seeking anything else.

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jbm007 AUTHOR
Adobe Community Professional ,
Feb 15, 2021

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Your right.

Adobe is on holiday today. was hoping to find a tech lurking here.

 

bye

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Adobe Community Professional ,
Feb 15, 2021

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holiday or not, i've never seen an adobe tech/engineer in the forums.  occasionally an adobe employee will monitor some forum messages.

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jbm007 AUTHOR LATEST
Adobe Community Professional ,
Feb 15, 2021

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You can add to your check list the following for the spinning ball issue.

Make sure you have a Adobe valid signature certificate and that it is installed properly on your windows machine.

That was the issue. 

ACC works fine now.

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