anybody at Adobe want a crack at this.
Windows 10 latest OS
Tried all solutions. All failed.
ACC opens with spinning ball and then closes.
Repair dialog appears next.
Only Adobe tech experts need respond.
I am into level 1 support now.
Logs available. Have reviewed all logs. Nothing stands out.
Worked last week and now crapola.
first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
Like my original post indicated.
I have tried all those solutions at least twice.................... I helped develop some of them.
This is a windows 10 issue.
I need a level one Adobe tech to respond and help review the logs generated.
Its either a windows "services" issue, a corrupt registry setting or a network proxy issue.
I have manually scrubed the windows registry, but to no avail.
I have checked all the services that are loaded.
I need an Adobe tech to review some log file.
Everyone else can move on. Nothing to see here.
adobe forums are for user-to-user communications. don't post here if you're seeking anything else.
Adobe is on holiday today. was hoping to find a tech lurking here.
holiday or not, i've never seen an adobe tech/engineer in the forums. occasionally an adobe employee will monitor some forum messages.
You can add to your check list the following for the spinning ball issue.
Make sure you have a Adobe valid signature certificate and that it is installed properly on your windows machine.
That was the issue.
ACC works fine now.