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Spinning wheel but no download

New Here ,
Jan 14, 2015

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Day 2 of attempting to download Flash Pro to my new iMac. Creative Cloud app is simply lying to me the wheel is spinning but not a single byte is being downloaded. I am a long time adobe user but this is frustrating and Creative Cloud is all but that.

I spent some time online with Adobe tech support - they dialed into my machine and found some residual files from an old CS6 install and got rid of them.  Now, I'm able to download content.

Screen Shot 2015-01-14 at 1.28.01 PM.png

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Spinning wheel but no download

New Here ,
Jan 14, 2015

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Day 2 of attempting to download Flash Pro to my new iMac. Creative Cloud app is simply lying to me the wheel is spinning but not a single byte is being downloaded. I am a long time adobe user but this is frustrating and Creative Cloud is all but that.

I spent some time online with Adobe tech support - they dialed into my machine and found some residual files from an old CS6 install and got rid of them.  Now, I'm able to download content.

Screen Shot 2015-01-14 at 1.28.01 PM.png

Topics

Creative Cloud

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215

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New Here ,
Jan 14, 2015

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Screen Shot 2015-01-14 at 18.43.11.png

I'm having the same problem trying to DL photoshop, is this what you're getting?

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New Here ,
Jan 14, 2015

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That is exactly it. I have update to Java 8 and all that. The only thing creative cloud creates is my frustration at this time.

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Explorer ,
Jan 14, 2015

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Same issue - just got CC today and can't download anything because of this issue.

Screen Shot 2015-01-14 at 10.45.12 AM.png

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New Here ,
Jan 14, 2015

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Hey Guy, mines working now. I uninstalled the Adobe creative cloud and  any previous adobe photoshops I had on mac, restarted reinstalled and it's Dl'ing

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New Here ,
Jan 14, 2015

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Unfortunately I am not ready to uninstall my older Flash. I can not interrupt my work here. I need a different solution.

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Explorer ,
Jan 14, 2015

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I spent some time online with Adobe tech support - they dialed into my machine and found some residual files from an old CS6 install and got rid of them.  Now, I'm able to download content.

Screen Shot 2015-01-14 at 1.28.01 PM.png

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