STOP CODE - BLUE SCREEN WHEN USING ADOBE

Aug 18, 2019

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Hi there!

I got a problem with my PC windows 10, I know this is related to Adobe Cloud because that only happens when I am using any CC program. I have tried everything I know and I have found on the internet, but nothing works. Each time I am using weather illustrator or Photoshop my PC collapses and restarts again, it usually shows the same error. However sometimes is a different one, but it is always a blue screen. I need to use these programs and I cannot, it is getting very annoying. I have contacted windows help center but they suggested that it is a error of Adobe Cloud, because it only happens when I am using any CC program.

Please  I need help to solve this issue, thanks a lot.

Nathalia,

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STOP CODE - BLUE SCREEN WHEN USING ADOBE

Aug 18, 2019

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Hi there!

I got a problem with my PC windows 10, I know this is related to Adobe Cloud because that only happens when I am using any CC program. I have tried everything I know and I have found on the internet, but nothing works. Each time I am using weather illustrator or Photoshop my PC collapses and restarts again, it usually shows the same error. However sometimes is a different one, but it is always a blue screen. I need to use these programs and I cannot, it is getting very annoying. I have contacted windows help center but they suggested that it is a error of Adobe Cloud, because it only happens when I am using any CC program.

Please  I need help to solve this issue, thanks a lot.

Nathalia,

TOPICS
Creative Cloud

Views

1.1K

Likes

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Aug 18, 2019 0
Most Valuable Participant ,
Aug 18, 2019

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Aug 18, 2019 1
Adobe Community Professional ,
Aug 18, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Aug 18, 2019 1
Aug 18, 2019

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Hi there, thanks. I followed all the steps, but it didn't work.

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Aug 18, 2019 0
Adobe Community Professional ,
Aug 19, 2019

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then it's an os issue.

you could try to debug your os (read the msg 1 links) or do a clean install of your os and your programs.  ie, reformat your hd and reinstall your os, update it and then install your programs.

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Aug 19, 2019 1
Oct 20, 2020

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So your software update causes blue screen issues, uninstalling and reinstalling software doesn't help with the windows 10 iOS and your "SIMPLE SOLUTION" is to reformat the hard drive?!?!?

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Oct 20, 2020 0
Most Valuable Participant ,
Oct 20, 2020

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iOS is found in iPhones and iPads only. No the app can't be causing this, this is absolute; apps can't crash the system, so the solution may be to set the system up again. Or could be hardware. Or a driver. 

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Oct 20, 2020 0