Stop subscription process is hell! Will never ever use Adobe products anymore

New Here ,
Jan 20, 2018 Jan 20, 2018

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It is such an a wierd process to stop subscription of Adobe products. Totally not user friendly. It is done in a way to charge people rather than providing a convenient service.

NEVER EVER will subscribe for Adobe again!!!

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Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 20, 2018 Jan 20, 2018
Hello Victoria,I’m sorry that you’re having difficulties in canceling your subscription.You need to log into your Adobe id on www.adobe.com . On your panel, you have an entry “Manage account”.From there you go to Plans and Products. Click “manage plan” for the plan you want to cancel. Click “Cancel plan”.The first 30 days you may cancel at no cost. If you cancel afterwards, you have to pay half of what would be due until the end of your subscription periode.Look here (How can I cancel the service?...

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Most Valuable Participant ,
Jan 20, 2018 Jan 20, 2018

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This is a public forum with "some" Adobe staff participation, if you want help you will need to talk to chat

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Jan 20, 2018 Jan 20, 2018

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Hello Victoria,

I’m sorry that you’re having difficulties in canceling your subscription.

You need to log into your Adobe id on www.adobe.com . On your panel, you have an entry “Manage account”.

From there you go to Plans and Products. Click “manage plan” for the plan you want to cancel. Click “Cancel plan”.

The first 30 days you may cancel at no cost. If you cancel afterwards, you have to pay half of what would be due until the end of your subscription periode.

Look here (How can I cancel the service?  ) for more information.

Regards,

Abambo

Regards, Abambo
Hard- and Software Engineer and Photographer.

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