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stuck at Verify your email address

New Here ,
Apr 14, 2014

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so i entered invaild email the first time and now i can't signout to login

theres only option to resend and continue

Hey migero_neko,

I ran into the same issue myself. I returned home for college this weekend and tried putting Creative Cloud on my laptop... However, a year prior I had attempted to register an account on an email from a domain I no longer own - I never activated it so the only options at the Creative Cloud application are "Continue" or "Resend" and the settings dropdown menu contains a pretty useful assortment of options... We got a "Help", "Pin to Notification Area" and an "Exit" button. After battling with those for a couple hours by myself, I finally contacted support...

It turns out some of the solutions i tried from the forums here I was doing in the wrong location. If you're on Windows try the following steps, as they worked perfectly for me:

  1. Exit out of the Creative Cloud desktop application
  2. Press the Windows Key + R to open the Run window
  3. In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
  4. Open the "Local" folder
  5. Open the "Adobe" folder
  6. Finally open the "OOBE" folder
  7. Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.
  8. Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password!

Don't delete the folder or rename it, just delete the one file above. Just as a reminder the file is not in the Roaming folder, it's in Local. Hopefully it works for you as well, good luck!

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Creative Cloud, Installation

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stuck at Verify your email address

New Here ,
Apr 14, 2014

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so i entered invaild email the first time and now i can't signout to login

theres only option to resend and continue

Hey migero_neko,

I ran into the same issue myself. I returned home for college this weekend and tried putting Creative Cloud on my laptop... However, a year prior I had attempted to register an account on an email from a domain I no longer own - I never activated it so the only options at the Creative Cloud application are "Continue" or "Resend" and the settings dropdown menu contains a pretty useful assortment of options... We got a "Help", "Pin to Notification Area" and an "Exit" button. After battling with those for a couple hours by myself, I finally contacted support...

It turns out some of the solutions i tried from the forums here I was doing in the wrong location. If you're on Windows try the following steps, as they worked perfectly for me:

  1. Exit out of the Creative Cloud desktop application
  2. Press the Windows Key + R to open the Run window
  3. In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
  4. Open the "Local" folder
  5. Open the "Adobe" folder
  6. Finally open the "OOBE" folder
  7. Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.
  8. Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password!

Don't delete the folder or rename it, just delete the one file above. Just as a reminder the file is not in the Roaming folder, it's in Local. Hopefully it works for you as well, good luck!

Topics

Creative Cloud, Installation

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Adobe Employee ,
Apr 14, 2014

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Moving this discussion to the Creative Cloud forum.

Migero_neko if you are facing difficulties verifying your e-mail address then please contact our support team directly at http://adobe.ly/yxj0t6.

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New Here ,
Apr 19, 2014

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Hey migero_neko,

I ran into the same issue myself. I returned home for college this weekend and tried putting Creative Cloud on my laptop... However, a year prior I had attempted to register an account on an email from a domain I no longer own - I never activated it so the only options at the Creative Cloud application are "Continue" or "Resend" and the settings dropdown menu contains a pretty useful assortment of options... We got a "Help", "Pin to Notification Area" and an "Exit" button. After battling with those for a couple hours by myself, I finally contacted support...

It turns out some of the solutions i tried from the forums here I was doing in the wrong location. If you're on Windows try the following steps, as they worked perfectly for me:

  1. Exit out of the Creative Cloud desktop application
  2. Press the Windows Key + R to open the Run window
  3. In the Run window, type "appdata" (without the quotes) and hit enter. This should open your AppData folder.
  4. Open the "Local" folder
  5. Open the "Adobe" folder
  6. Finally open the "OOBE" folder
  7. Inside the OOBE folder, there should be a file named "opm.db" - delete it. It contains the old account data.
  8. Once you've deleted opm.db, launch Creative cloud again and try to sign in. It should now prompt you for an email and a password!

Don't delete the folder or rename it, just delete the one file above. Just as a reminder the file is not in the Roaming folder, it's in Local. Hopefully it works for you as well, good luck!

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New Here ,
Dec 14, 2014

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Dude i dont think you know how much you helped me i spent hours getting pissed off at my PC and this simple list fixed everything. i knew i needed to wipe the data but i didnt know how, you did though! thanks a bunch!

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New Here ,
Mar 23, 2015

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You . . . saved . . . my life . . . Thank you!

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New Here ,
Apr 29, 2015

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thank you sooo much

you litteraly saved my day

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New Here ,
Jun 24, 2017

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what if its on mac

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New Here ,
Dec 02, 2018

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  • Mac OS: You can locate the OPM.db file in the /User/<user>/Library/Application Support/Adobe/OOBE folder.

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New Here ,
Mar 29, 2020

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Where can I find this? where do you look to go through these steps?

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New Here ,
Oct 03, 2019

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I seriously just went through 3 different customer service reps from Adobe who were clueless on how to help me, and here you are just sharing knowledge and solving all my problems. Thank you so much. Sending you so many high fives!

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New Here ,
Nov 06, 2019

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This worked, but only after I went into the Task Manager and right-clicked to select End Task on all the CreativeCloud processes running in the background. Otherwise, I was received an error that the file was in use and could not be deleted.  So helpful! Thank you!

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New Here ,
Jan 28, 2020

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Hi trying to delete the file but it wont allow me cause it's "open in creative cloud", but nothing is open?

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New Here ,
Oct 23, 2016

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What if you're on a mac

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New Here ,
Jun 24, 2017

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some one Help!!!

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New Here ,
Feb 15, 2018

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YOU ARE A LIFESAVER!! THANK YOU, THANK YOU, THANK YOU!!

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New Here ,
Nov 20, 2018

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it says it cannot be completed because the file is open in CC cloud but I  closed it and says the the same. what should I do?

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Adobe Community Professional ,
Nov 21, 2018

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revitab67552090  wrote

it says it cannot be completed because the file is open in CC cloud but I  closed it and says the the same. what should I do?

I suppose "it cannot be completed" means deleting the opm.db file. If that is the case, reboot and do your operations immediately after the reboot. If that does not work, boot in safe mode and delete the file.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Dec 29, 2018

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Safe Mode lets you delete it

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New Here ,
Dec 29, 2018

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Same problem

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New Here ,
Jan 06, 2019

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I have the same issue

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Adobe Community Professional ,
Jan 06, 2019

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try the solutions as indicated above.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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