I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, do a clean cc install:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
It still doesn't work for me......
what os (including version)?
I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.
Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.
Does after shows a messgae that something is missing or damaged ?
Control Panel> Recover All Visual C ++ Files!
I solved it this way.
This fixed it for me too!
how do you do that?
I've several Visual C++ libraries installed, and have only "uninstall" option for all.
Sorry for that - the oldest library was uninstall only, but from the 2012 library I was able to repair,
and that worked 🙂
Hi, it sollved also my problems with CC instalation. Thanks!!!
Recover > Repair
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Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?
Thanks, I found out, and it worked ☺
This should be added to the FAQ!!!!