Stuck in infinite "Loading Creative Cloud..."

Community Beginner ,
Oct 15, 2020 Oct 15, 2020

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I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

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Cloud storage web assets, Collaboration, File sync, Libraries

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 01, 2020 Dec 01, 2020
Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

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Adobe Community Professional ,
Oct 15, 2020 Oct 15, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Beginner ,
Oct 15, 2020 Oct 15, 2020

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It still doesn't work for me......

 

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Adobe Community Professional ,
Oct 15, 2020 Oct 15, 2020

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what os (including version)?

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Community Beginner ,
Oct 15, 2020 Oct 15, 2020

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Windows 10

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Adobe Community Professional ,
Oct 15, 2020 Oct 15, 2020

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version?

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New Here ,
Nov 10, 2020 Nov 10, 2020

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I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.

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New Here ,
Nov 15, 2020 Nov 15, 2020

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Does after shows a messgae that something is missing or damaged ?

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Explorer ,
Nov 29, 2020 Nov 29, 2020

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Control Panel> Recover All Visual C ++ Files!

I solved it this way.

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New Here ,
Dec 01, 2020 Dec 01, 2020

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This fixed it for me too!

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Hi,

 

how do you do that? 

I've several Visual C++ libraries installed, and have only "uninstall" option for all.

 

 

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Sorry for that - the oldest library was uninstall only, but from the 2012 library I was able to repair,

and that worked 🙂

 

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New Here ,
Dec 05, 2020 Dec 05, 2020

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Hi, it sollved also my problems with CC instalation. Thanks!!!

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Explorer ,
Dec 06, 2020 Dec 06, 2020

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Recover > Repair  

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New Here ,
May 17, 2021 May 17, 2021

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Thanks alot!

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Adobe Community Professional ,
Dec 01, 2020 Dec 01, 2020

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Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Thanks, I found out, and it worked ☺

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New Here ,
Dec 06, 2020 Dec 06, 2020

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This should be added to the FAQ!!!!

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