Stuck on install screen

New Here ,
Aug 09, 2020 Aug 09, 2020

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I have tried everything. Reseting pc, uninstalling, installing apps seperatly, using adobes uninstaller and repair app. 

I keep getting stuck on the loading screen. Just did a refresh of my PC and I can't install this.

Also my plan is current and I use it on my other PC

 

Can't get a hold of adobe support 

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Community Professional , Aug 09, 2020 Aug 09, 2020
Hi, I understand that you have already tried the troubleshooting steps involving uninstalling the apps and repairing and also went ahead with PC reset.  Since the issue persists and this is a public forum, you need the link to Adobe support. Be sure to remain signed in with your Adobe ID before accessing the link below https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -Please click the chat icon at the bottom right of the page to open a cha...

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Adobe Community Professional ,
Aug 09, 2020 Aug 09, 2020

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Hi,

 

I understand that you have already tried the troubleshooting steps involving uninstalling the apps and repairing and also went ahead with PC reset. 

 

Since the issue persists and this is a public forum, you need the link to Adobe support.
Be sure to remain signed in with your Adobe ID before accessing the link below
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

-Please click the chat icon at the bottom right of the page to open a chat session
- the chat icon looks like '3 dots inside a circle' at the lower right
- please type AGENT into the chat window to connect directly to a person rather than the AI
Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.

 

Thank you.

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