Stuck on install screen

[ElvisW]

I have tried everything. Reseting pc, uninstalling, installing apps seperatly, using adobes uninstaller and repair app. 

I keep getting stuck on the loading screen. Just did a refresh of my PC and I can't install this.

Also my plan is current and I use it on my other PC

Can't get a hold of adobe support 

[Dj_Creative_Enthusiast · Accepted solution]

Hi,

I understand that you have already tried the troubleshooting steps involving uninstalling the apps and repairing and also went ahead with PC reset. 

Since the issue persists and this is a public forum, you need the link to Adobe support.
Be sure to remain signed in with your Adobe ID before accessing the link below
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

-Please click the chat icon at the bottom right of the page to open a chat session
- the chat icon looks like '3 dots inside a circle' at the lower right
- please type AGENT into the chat window to connect directly to a person rather than the AI
Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.

Thank you.