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Student 2 months free

New Here ,
Mar 29, 2020

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In light of universities being shut down due to the virus adobe expanded the university's plan our individual computers to allow us to continue to work from home. If we log in via our university email address we are able to access all of the Adobe programmes for free for 2 months. I tried this and it worked fine up until recently, it just suddenly stopped working after only a few days. Does anyone know why this is and how I can fix it as I really need access to complete my work! 

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Student 2 months free

New Here ,
Mar 29, 2020

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In light of universities being shut down due to the virus adobe expanded the university's plan our individual computers to allow us to continue to work from home. If we log in via our university email address we are able to access all of the Adobe programmes for free for 2 months. I tried this and it worked fine up until recently, it just suddenly stopped working after only a few days. Does anyone know why this is and how I can fix it as I really need access to complete my work! 

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Mar 29, 2020 0
Adobe Community Professional ,
Mar 29, 2020

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You need to contact your school about that.

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Mar 29, 2020 1
Adobe Community Professional ,
Mar 29, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Mar 29, 2020 1
Adobe Community Professional ,
Mar 29, 2020

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1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with the ID and password your IT dept. told you to use.

 

Please log-in to your account below to confirm the plan is active.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web.com

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Mar 29, 2020 1