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Student education discount removed while still in school

New Here ,
Mar 24, 2020

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In January my adobe switched to full price. It turns out it randomly switched my education status to graduated. I fixed my educational status but how do I get my discount back. And how do I get credited for the 3 months I was charged full price while being a full time student. 

Also, my school just updated so that adobe comes "free" (it's paid by our lab fees) with our school email but I had to use my school email to get the student discount. Does that mean I just have to keep paying twice (once straight to adobe and once to my lab fee for adobe for my school email) for adobe?

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Student education discount removed while still in school

New Here ,
Mar 24, 2020

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In January my adobe switched to full price. It turns out it randomly switched my education status to graduated. I fixed my educational status but how do I get my discount back. And how do I get credited for the 3 months I was charged full price while being a full time student. 

Also, my school just updated so that adobe comes "free" (it's paid by our lab fees) with our school email but I had to use my school email to get the student discount. Does that mean I just have to keep paying twice (once straight to adobe and once to my lab fee for adobe for my school email) for adobe?

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Mar 24, 2020 0
Adobe Community Professional ,
Mar 25, 2020

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Moving to the Get Started forum from Community Help

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Mar 25, 2020 0
LinSims LATEST
Adobe Community Professional ,
Mar 25, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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Mar 25, 2020 0