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Subscription Cancelation and account deletion

Community Beginner ,
Apr 15, 2020

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    Hello! Thanks for taking the time to view my post. I recently subscribed to the Photography trial plan. I think it was for a week. I had to cancel the subscription because I have an outdated operating system and I could not download Photoshop for Yosemite. I tried to cancel, but I ended up deleting my account instead. Does the free trial cancel automatically? Please help. Thank you.

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Subscription Cancelation and account deletion

Community Beginner ,
Apr 15, 2020

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    Hello! Thanks for taking the time to view my post. I recently subscribed to the Photography trial plan. I think it was for a week. I had to cancel the subscription because I have an outdated operating system and I could not download Photoshop for Yosemite. I tried to cancel, but I ended up deleting my account instead. Does the free trial cancel automatically? Please help. Thank you.

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Apr 15, 2020 0
Most Valuable Participant ,
Apr 15, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Apr 15, 2020 1
Community Beginner ,
Apr 15, 2020

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Ok, I'm sorry, won't happen again. Thank you for the info.

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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No.  The free trial does not cancel automatically if you gave a credit/bank card number. 

After 7 days, the trial reverts to a paid plan until you cancel it. 

To avoid penalty fees, cancel before the 14th day of service.

 

Read the Terms below.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 15, 2020 1
Community Beginner ,
Apr 15, 2020

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Ok, I understand. Thank you.

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Apr 15, 2020 0