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Subscription cost increasing AGAIN

New Here ,
Mar 12, 2018

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I'm going to cancel my subscription too. I'm tired of paying exorbitant fees month after month. $72.99 a month? From $52.99? I don't see inflation at that level.

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Subscription cost increasing AGAIN

New Here ,
Mar 12, 2018

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I'm going to cancel my subscription too. I'm tired of paying exorbitant fees month after month. $72.99 a month? From $52.99? I don't see inflation at that level.

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Creative Cloud

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Most Valuable Participant ,
Mar 12, 2018

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Hi,

What country or geography are you in, and which plan do you have?

How long have you had your subscription, and did you receive any initial promotional pricing which may be expiring?

Note that it's also possible to avoid the increase entirely:

Adobe Creative Cloud Price Is Changing – Here’s How, Why, and What That Means for You

Hope that helps.

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New Here ,
Mar 12, 2018

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I'm with you.

My subscription isn't increasing that much, but as a one-man small business, $50/ month is already insanely expensive for products that I barely scratch the surface of their potential use. There are other products available for free that can do what I need, I just prefer Adobe since I have a basic understanding of how it works.

This feels like a complete money grab that doesn't take into account the little guy. It seems that they are only looking at the bottom line.

Greed is a hell of a drug.

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Explorer ,
Mar 12, 2018

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Yeah it's a money grab.

The software satisfied my needs years ago and anything Adobe adds to it now doesn't benefit me. Sometimes it's even a step back - Dreamweaver for example. I don't use the current version because it's terrible.

I understand that converting to subscription based was a good business move since - like I said this software satisfied my needs years ago - so I probably wouldn't bother upgrading and Adobe wouldn't make any money. But having said that - users that aren't benefitting from the updates, like me, won't like paying more.

So, I think this increase will cause a lot of users to start looking elsewhere.

But I have a question... This page says I should be paying $49.99/month now and it's going up to $52.99 but I'm already paying $52.49/month and have been for over four years. What's up with that?

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Most Valuable Participant ,
Mar 12, 2018

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MacUser – guessing that state & local taxes are added, unless you are exempt.

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Explorer ,
Mar 12, 2018

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Ah - you are correct. It's $49.99 + GST (I'm in Canada)

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Explorer ,
Mar 12, 2018

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The one benefit is that the high cost creates a small barrier to entry in the business. Sometimes I end up competing against part-timers that charge $20/hour - they can't afford the software. No offence intended to any of you - just stating my experience.

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Community Beginner ,
Aug 01, 2018

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Folks stop complaining Adobe is genuine.. Ever goto a steak house? If you did you probably complained about the price of the amazing meat   .. its like this do you want    or do you want a mcdonalds dollar menu item? Quality requires value and not having updates or dealing with counterfit hacked adobe apps is stupid not saying anyone does but if you do you are missing out huge! Either way adobe will keep laughing because of people like you who complain! Pay premieum or be a horrible photographer or videographer that you are because your going back to imovie or windows movie editor  

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Adobe Employee ,
Mar 12, 2018

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Hi,

Sorry for the inconvenience!

For details, please see: Adobe Updates Creative Cloud Pricing          | Adobe Blog

Kindly view the link for more information related to price increase: Creative Cloud for individuals | Price changes in United States, Canada, and Mexico

You may also Contact Customer Care for help. Feel free to update the thread for more questions.

Thanks

Kanika

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New Here ,
Mar 12, 2018

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I received the notification that our subscription rate will go from $49.99 to $79.99. Your "modest increase" is 60%. Would you take a "modest decrease" of 60% to your salary? This is exactly what I predicted Adobe would do with software as a service after killing off all of the competition. We only use Photoshop/Indesign/Illustrator and could care less about all of the other apps that we're basically forced to pay for, it's just like cable TV.

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Most Valuable Participant ,
Mar 12, 2018

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William, are you in North America and do you have a Teams membership?

If so, then you may have originally signed up when there was a 30% off promotion for your first year(s), to $49.99.

The regular Teams price is now moving from $69.99 to $79.99.

Here is more information on Adobe's pricing adjustments in North America (the first in six years):

Creative Cloud for individuals | Price changes in United States, Canada, and Mexico

Creative Cloud for teams | Price changes in United States, Canada, and Mexico

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New Here ,
Mar 13, 2018

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I'm in agreement with you. This is a ridiculous increase. Blackmail. Get you dependent so you don't have other choices and dramatically raise the fees.

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New Here ,
Mar 12, 2018

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That's great, Kanika...and I appreciate your response, but the "core commercial and government offering" is overpriced to begin with. There needs to be a small business option for those of us who use the product but don't rely on it every day for creative. I use it a few times a month and it was already hard to justify $50/ month.

I hope that "the little guys" speak up and you hear them over this increase so that you realize how many people are/ were already struggling to justify the subscription model. The model itself is unfair. Let me give you a few hundred dollars and own a program that I can use as needed. I could do my work on a 2011 version of Photoshop and Acrobat if the option was available.

The updates and features you champion through the subscription model and it's updates make no impact on my world or on how I interact with the product. Now, I'm supposed to pay more because you have made around 10% more per year and per person since 2012...but haven't increased your price since that increase in revenue.

I hope the creative community agrees with you, because I can't believe that the casual use small business administrative community will.

Best,

D.

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Explorer ,
Mar 12, 2018

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William and frankenrock - sounds like we are all in a similar situation. I really only use Id, Ps and Ai - hardly use Dw so I could live without it.

I need an affordable package for those programs only. You're exactly right comparing it to cable TV.

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Explorer ,
Nov 15, 2018

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The time is ripe for another software company to compete with Adobe CC. It's rotten I had CS6 license revoked 5 year after I purchased but didn't have any recourse because the original seller is out of business and therefore not on Adobe's "valid vender" list. Rotten way to treat someone who has been using their product since the 1990's.

Also the response from adobe "Sorry for the inconvenience!" is so patronizing for a response to their greed.

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Most Valuable Participant ,
Nov 15, 2018

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Hi michiet,

Why would you call it greed? From what you describe, it sounds like you may have had an unauthorized license.

You say the seller is out of business, which leaves some unanswered questions... Was this a legitimate license and legal product purchased from a reputable, well-known vendor whose name we would all recognize, at a normal price? If so, and if you can prove that, then do you think Adobe revoked it unjustifiably?

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Adobe Community Professional ,
Nov 16, 2018

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It isn't Adobe's fault if your license is not legit. But if you prove your case and the revocation was by error, Adobe will return your license and apologize. I will not say that it is your fault, except if you bought something that obviously needed to be fake.

And FYI, there is competition out, there always was competition and Adobe up to now has a good stand on the market.

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Explorer ,
Nov 24, 2018

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Apparently you work for Adobe. There are so many complaints on legit licenses being revoked, yet here you are sticking out for these bad practices.

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Most Valuable Participant ,
Nov 25, 2018

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We don't work for Adobe, but we are independent Community Professionals who are passionate about Adobe products and try to help out customers in these Forums as unpaid volunteers.

It could be possible that some legal licenses are erroneously being flagged as illegitimate. But since you didn't answer the essential question about the exact source and details of your purchase, unfortunately no one can really help you here. Sorry.

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Explorer ,
Nov 25, 2018

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I filed a report with my city police department and didn't think it would go beyond that. I was contacted by a police detective and he asked me to send receipts, which I still have. He also notified me that I could also file with the FBI. I hope something comes from this. As for giving you the exact source, I already did that when I called Adobe, the only thing they did is tell me is was not a authorized vendor and was trying to push me to get a subscription.

As I said before I was able to update all of my programs for 5 years before the license was revoked. Seems to me that Adobe could have identified a illegitimate license a long time ago.

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Most Valuable Participant ,
Nov 28, 2018

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Michiet, let's see if I understand this right: It seems you've done nothing but rip into Adobe for justifiably revoking a license sold from an illegal vendor who you actually filed a police report against... And then you've gone further to characterize Adobe as 'greedy' because you were able to use that illegitimate copy for 5 years. And finally, Adobe is the party here labeled with 'bad practices.'

Honestly, it boggles the mind. Sorry, there's really nothing anyone here can do for you. Hopefully the police or FBI will turn up something on the scammer who made away with your money. Certainly Adobe never got a cent of it. Best of luck.

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Explorer ,
Nov 30, 2018

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All of these comments to my reply, seems inauthentic. Not from the standpoint of a graphic designer point of view but rather someone who has some kind of connection with Adobe. Since these forums are owned by Adobe, I suppose they must protect their "reputation" when anyone comments ANYTHING they don't deem as positive.

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New Here ,
Dec 27, 2018

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Its pretty annoying when thats all you reply with. BOT

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Adobe Community Professional ,
Dec 27, 2018

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What should she reply with?

Subscription cost that increase are due to a promotional subscription price coming to its term or a student subscription getting renewed as a fully priced subscription.

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Most Valuable Participant ,
Dec 28, 2018

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Also just to be clear: students & teachers never pay full price... For education customers, the first year is discounted by at least 60%, and then subsequent years by at least 40%.

But yes, after that first year extra-discounted rate, the price does increase to a lesser-discounted rate. This also would happen with regular, non-academic customers after, say, their first year with a seasonal holiday offer.

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Adobe Community Professional ,
Dec 29, 2018

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It happened to our teams license! I knew that we bought a first year promotional subscription. Why? Because “special upgrade price” for CS users was attached to it.

What you could ask Adobe is to show more prominently that the student subscription is a first year absolute special price. If you dig a little bit deeper into the conditions you will be shown the final cost of the product. I say a little bit deeper!

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Adobe Community Professional ,
Dec 29, 2018

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ProDesignTools  wrote

Also just to be clear: students & teachers never pay full price... For education customers, the first year is discounted by at least 60%, and then subsequent years by at least 40%.

Students get renewed to the full subscription price, if they do not prove their continued student status. That would be a huge price increase. Otherwise, there is none I’m aware of, except if some super promotion comes to its end.

My internet provider is doing the same trick. Consumers should be used to first year specials... But it does not hurt to read renewal and cancelation conditions.

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Most Valuable Participant ,
Dec 29, 2018

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OT: Here's how Adobe handles renewal of the student discount in most cases:

"Adobe provides an education discount on Creative Cloud All apps plan. This discount is offered exclusively to enrolled students and university staff. After a student graduates from school, the student receives a grace year on the education price. 

Graduated students receive an email notification about the upcoming price increase thirty days before the contract renewal date... If the education status is not verified after the grace year, the subscription is upgraded to a higher non-education price on the contract renewal date."

Source:

Renewal of Creative Cloud educational student discount

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Adobe Community Professional ,
Dec 30, 2018

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That’s correct! At some time, however, the student price converts to a full subscription price and I think that most students simply ignore the warnings.

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Community Beginner ,
Mar 12, 2018

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Here's what I wrote to them:

--

This is very discouraging.

I am a small business (one person) and use this product maybe once a week. It is the best product out there and all, (I only really use Illustrator and occasionally Photoshop) but at the new price, I will need to find another way to do what I do.

Also, being Canadian, I pay an extra ~27% on top of that. My $49 subscription costs me $70 each month. This $80 subscription will cost me over $100. As a small business, for the value this brings, it was barely worth it before. Now it certainly won’t be. I might have stuck around because new software has a learning curve and might not do all yours can. This barrier just dropped.

This isn’t the first time I’ve written to you about this and it seems it’s falling on deaf ears.

I wish you would consider value in a part-time user like me.

Back when Microsoft was selling Office as a disk, it was getting too expensive for small business owners to buy it. The illegal market for Office grew. More people were looking for ways to pirate it. Now, Office 365 is a measly $15/mth Canadian and I suggest it to every entrepreneur I work with because of the power and abilities it brings for a reasonable price. I’m not saying you need to drop your prices to $15/mth but you could ask yourself if there is a way to open an entire new market of millions of small businesses with an inexpensive version that we can afford. Your single app price is fine but I use two. Ends up being close to the same price as the suite.

At this point, all you are doing is creating competition. I’m going to be looking for alternate solutions and others will start to build them and will start growing. 30 years ago, businesses were on the S&P for an average of 65 years. By 2020, they will be averaging 5 years. It is practices like this that ostracize your clients and have them leave. You are creating a smaller exclusive market that only certain people can pay vs. a solid, massive market with those who want to pay a reasonable amount.

By the way, I’m one of the guys who educates hundreds of emerging entrepreneurs and once I find an alternative to the CC suite, I will have no choice but to point them elsewhere. As someone who has used Adobe for over 20 years, this is sad to me.

--

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Explorer ,
Mar 12, 2018

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colinchristensen  -google docs is free. So is Open Office. Why pay for MicroSoft. You made a very good point.

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Community Beginner ,
Mar 12, 2018

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macuser2000​ both google and open office cannot do what MS Office does (to the level I use it). However, we're not talking about a difference of free to $80/mth, we're talking a difference of free to $15/mth for Office. I can justify that. The gap between something like Canva, GIMP or Inkscape  vs Adobe may make it more reasonable to have less features.

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Explorer ,
Mar 12, 2018

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Fair enough. If it's worth it then $15/month is nothing.

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