Subscription not showing in account

[JoelleG]

Hi All, I have purchased the student Creative Cloud (All Apps) subscription, but suddenly it asks me to buy it again? I was just using it 2 days ago, can anyone help please? I have attached what it shows on my account.. TIA.

[AxelMatt]

This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

  

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.