Subscriptions!

New Here ,
Nov 24, 2020

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Hi, I've switched over to the creative cloud ALL apps package, but am still being charged for my other subscriptions? I can't cancel them from here because it will charge me £50.00!! I was under the impression that switching to the ALL apps package would automatically cancel the other subscriptions....I do NOT want to being payable for double the apps. Please can you advise!!

 

Many thanks

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Subscriptions!

New Here ,
Nov 24, 2020

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Hi, I've switched over to the creative cloud ALL apps package, but am still being charged for my other subscriptions? I can't cancel them from here because it will charge me £50.00!! I was under the impression that switching to the ALL apps package would automatically cancel the other subscriptions....I do NOT want to being payable for double the apps. Please can you advise!!

 

Many thanks

TOPICS
Creative Cloud

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17

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Nov 24, 2020 1
Adobe Community Professional ,
Nov 25, 2020

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Normally you can change your plan as described here: Learn how to change your Adobe plan or subscription.

For canceling a subscription see here: Cancel Adobe trial or subscription

 

In your case you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

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