Suddenly CC Apps won't open

Explorer ,
Jul 10, 2018

Copy link to clipboard

Copied

Have a major problem that none of my CC Apps will open on my Mac running the current version of High Sierra. This is my main machine that I use them on regularly. Have tried all the usual fixes (restarting, logging out, trashing preferences) and nothing works.  Its affecting almost all the apps, except Photoshop and XD which seem to work.  The others InDesign, Illustrator and Acrobat all either just do nothing when trying to open the app, or freeze up when I try to open a document.  I'm completely out of business until I can fix this.  Any fixes short of reinstalling everything?

TOPICS
Creative Cloud

Views

6.3K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Community Professional , Jul 10, 2018
Axel Matt Adobe Community Professional , Jul 10, 2018
Try the following steps:uninstall cc apps (including preferences) -> https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmluninstall the cc desktop app -> https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files with the Adobe Cleaner Tool -> http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this!!)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if yo...

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Jul 10, 2018

Copy link to clipboard

Copied

Try the following steps:

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 12, 2020

Copy link to clipboard

Copied

My CC does not give me the option to uninstall Acrobat X

 

Screen Shot 2020-10-13 at 8.46.19 am.png

 

What do I do in this situation?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 30, 2021

Copy link to clipboard

Copied

All links dead for me

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more