Suddenly my subscription is gone.

New Here ,
Dec 01, 2020 Dec 01, 2020

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I activated a one Year Subscription via Product Key. It worked and said that I can use CC until October 2021. Now I try to open Photoshop and it says I have no Subscription.

Afterwards I login into my Adobe account on Chrome and see, that I dont have ANY Subscription anymore. There is none in my billing history or any trace of any subscription anywhere.

I cant contact the Hotline because i dont have a subscription anymore ._. HELP

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Activation, Creative Cloud, New user

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correct answers 1 Correct Answer

LEGEND , Dec 03, 2020 Dec 03, 2020
To both @Kayziel  and @Reffean5EF9  If you did not buy the subscription from Adobe Directly or from an Verified Authorized Adobe Reseller and you did not pay somewhere around the Full Cost, maybe a slight discount, of the 1 year subscription price (You got it Dirt Cheap) then what you bought was Counterfeit and has now been Deactivated for that reason. You will need to actually BUY a real siubscription to continue using the Adobe software.

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LEGEND ,
Dec 01, 2020 Dec 01, 2020

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Where did you buy the product key, and may I ask what it cost? Is it All Apps, or just the Photography Plan?

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New Here ,
Dec 03, 2020 Dec 03, 2020

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i have the same problem 😕

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LEGEND ,
Dec 03, 2020 Dec 03, 2020

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Please answer the same important questions, Reffean. "Where did you buy the product key, and may I ask what it cost? Is it All Apps, or just the Photography Plan [or something else]?"

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Adobe Community Professional ,
Dec 03, 2020 Dec 03, 2020

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You could still try talking to someone at Adobe through the online chat as below:
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to get connected with an actual person.

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LEGEND ,
Dec 03, 2020 Dec 03, 2020

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To both @Kayziel  and @Reffean5EF9 

 

If you did not buy the subscription from Adobe Directly or from an Verified Authorized Adobe Reseller and you did not pay somewhere around the Full Cost, maybe a slight discount, of the 1 year subscription price (You got it Dirt Cheap) then what you bought was Counterfeit and has now been Deactivated for that reason.

 

You will need to actually BUY a real siubscription to continue using the Adobe software.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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i have the same probelm but i bought it off the adobe creative cloud platform so im confused on why this is even happening 

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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