Terminating the subscription plan

New Here ,
Feb 14, 2021

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I tried free trail creative cloud before like one month ago and I didn't tend to use it after few days of installation of the free trial. However, I didn't realize I have to cancel it by myself. 

It didn't even notify me at the end of the free trial and I would be automatically subscribed to the plan.

 

Yesterday I checked my credit card account and I found that I had to pay for this subscription each month for even A YEAR! I didn't tend to use but it just charged me before any notification. I just want to terminate it but I have to pay a termination fee. 

 

What can I do? The customer service is down today (maybe because of the holiday) but the credit card payment is due tomorrow.

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Activation, Creative Cloud, New user

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Adobe Community Professional ,
Feb 15, 2021

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Please take a look here: 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

 

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