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The Creative Cloud App crashes the WIFI network | Any ideas?

New Here ,
Apr 05, 2020

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Hey There!

I'm facing the following problem and I hope you can help me:

 

In brief, whenever I install the creative cloud app on my laptop (Acer, Windows 10), it crashes the wifi network for any device (e.g. mobile phone, another laptop, and even for the laptop that has the CC installed) that wants to connect to the network. 

 

What I could find out so far:

  1. The only 2 solutions so far to get the WIFI network working again: Switching off the WIFI on the laptop that has the CC app installed or deleting the CC app from the system.
  2. The issue appears independently from the device. I installed the CC app on a brand new laptop (Asus, Windows 10) and the problem is the same.
  3. The issue seems to appear independently from other programs. The problem appears even after fromatting the laptop.
  4. Deleting the antivirus (Norton) doesn't work.
  5. The device that has the CC app will get internet only for around 5 seconds. Then it crashes everything. No internet via WIFI, ethernet connection or WIFI usb adaptor.
  6. The laptop that has the CC app installed, causes the same problems to other WIFI networks.
  7. The problematic laptop can connect without any problems to a mobile hotspot.

 

Do you have any advice on how to overcome these issues?

 

Thanks a lot,

Yannick

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Creative Cloud, Installation

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The Creative Cloud App crashes the WIFI network | Any ideas?

New Here ,
Apr 05, 2020

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Hey There!

I'm facing the following problem and I hope you can help me:

 

In brief, whenever I install the creative cloud app on my laptop (Acer, Windows 10), it crashes the wifi network for any device (e.g. mobile phone, another laptop, and even for the laptop that has the CC installed) that wants to connect to the network. 

 

What I could find out so far:

  1. The only 2 solutions so far to get the WIFI network working again: Switching off the WIFI on the laptop that has the CC app installed or deleting the CC app from the system.
  2. The issue appears independently from the device. I installed the CC app on a brand new laptop (Asus, Windows 10) and the problem is the same.
  3. The issue seems to appear independently from other programs. The problem appears even after fromatting the laptop.
  4. Deleting the antivirus (Norton) doesn't work.
  5. The device that has the CC app will get internet only for around 5 seconds. Then it crashes everything. No internet via WIFI, ethernet connection or WIFI usb adaptor.
  6. The laptop that has the CC app installed, causes the same problems to other WIFI networks.
  7. The problematic laptop can connect without any problems to a mobile hotspot.

 

Do you have any advice on how to overcome these issues?

 

Thanks a lot,

Yannick

TOPICS
Creative Cloud, Installation

Views

656

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Apr 05, 2020 0
Adobe Community Professional ,
Apr 05, 2020

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Wifi crashes like , is the Windows pops up error when it happens? or simply Wifi connection gets disconnected?

or Does the Windows go to BSOD screen?

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Apr 05, 2020 1
New Here ,
Apr 06, 2020

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Actually, there is no error message at all. At one moment after installing the creative cloud app, the Internet connection stops working. That means, the device appears connected with a full signal but no page will load. It goes forth back like this: I delete the CC app it works again, I install it it stops working.

 

Interestingly all other devices that try to connect to the WIFI network will have the same problem of pages no loading.

 

Right now, I have the CC apps on a laptop installed that I keep offline and not connected to the WIFI. This is the only way to have both, the apps running and keep the WIFI working. But, honestly, it's not a very convenient solution.

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Apr 06, 2020 0
Community Beginner ,
Jun 24, 2020

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I'm experiencing the same problem with the latest Mac update. I have a book going to print this week so any URGENT help would be very appreciated!!!

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Jun 24, 2020 0