The green "check" of The Creative Cloud Files folder on my MacBook has disappeared

[JAVIER OLIVARES SEBASTIA]

For a few days, the green "check" of The Creative Cloud Files folder on my MacBook has disappeared
Anyone have any solution for this problem.
I tried an entry from Ashley_Wagstaffe 2015, but it doesn't work for the new Catalina operating system from Apple / Mac OS
Thank you all

[SL – Workstation 1]

Not only for my folders but for all the files the green check has gone. Plus the context menu (right click on files) has gone as well. MacBook Pro (Retina, 15-inch, Early 2013). macOS catalina.

[varlanr · Accepted solution]

Same for me. The files are syncing but their status displayed in Finder is gone, also the share from the context menu.

iMac 2017 macOS Catalina 10.15.1

[ohmedit]

same here. sync is working but no green marks and no context menu.

macOs High Sierra

[JAVIER OLIVARES SEBASTIA]

I must also comment here that the "Creative Cloud Icon" in the Creative Cloud Files Folder has disappeared.
And that in your Adobe Systems profile in
https://www.adobe.com/(your country) /index2.html/ all the resources you have in your account are illuminated, except the Creative Cloud Icon

[JAVIER OLIVARES SEBASTIA]

I have the same problem too Zeeloop,
I have a MacBook Pro Retina from mid 2015
and I have the same problems that you describe in your post
I have tried to solve it with Adobe Systems Technical Support, without any success. I have returned to reinstall OS Catalina in case it was a library fault. I have also moved this matter to the Creative Cloud Facebook page and await your responses.

[SL – Workstation 1]

NEWS: I just noticed that all the green check marks reappeared today. For no reason, not even any updates were done. Also the right click context menu for accessing creative cloud's «view on website is back again. Abracadabra!

[ohmedit]

no changes here. still no green check marks, still no context menu.

macOS High Sierra

Creative Cloud 5.0.0.354

Apps 5.0.0.354

CoreSync 4.3.16.14

CCX Process 3.4.0.90

CC Library 3.6.1.5

no Abracadabra.

no official statement by Adobe support yet.

[JAVIER OLIVARES SEBASTIA]

Hello again
I bring good news from Adobe Creative Cloud
Follow this link provided by Adobe Creative Cloud
https://community.adobe.com/t5/get-started/creative-cloud-disappears/td-p/8285129

[varlanr]

Sorry, not working.

Because the files are syncing, it looks like Creative Cloud can't communicate with Finder, it may be something related to security settings.

[ohmedit]

Creative Cloud 5.0.0.354

Apps 5.0.0.354

CoreSync 4.3.16.14

CCX Process 3.4.0.90

CC Library 3.6.1.5

---> "checker marks // sync issue"

Update in December (between 12th and 20th) CoreSync from 4.3.16.14 to 4.3.20.55

---> checker marks // sync issue solved

Still no official statement by Adobe.

A wish to Adobe Support: please be a bit more mindful in customer caring. (searching & confessing "issues" on "both sides of products"). thank you.

[ohmedit]

Creative Cloud 5.0.0.354

Apps 5.0.0.354

CoreSync 4.3.16.14

CCX Process 3.4.0.90

CC Library 3.6.1.5

---> "checker marks // sync issue"

Update in December (between 12th and 20th) CoreSync from 4.3.16.14 to 4.3.20.55

---> checker marks // sync issue solved

Still no official statement by Adobe.

A wish to Adobe Support: please be a bit more mindful in customer caring. (searching & confessing "issues" on "both sides of products"). thank you.

[ohmedit]

Creative Cloud 5.0.0.354

Apps 5.0.0.354

CoreSync 4.3.16.14

CCX Process 3.4.0.90

CC Library 3.6.1.5

---> "checker marks // sync issue"

Update in December (between 12th and 20th) CoreSync from 4.3.16.14 to 4.3.20.55

---> checker marks // sync issue solved

Still no official statement by Adobe.

A wish to Adobe Support: please be a bit more mindful in customer caring. (searching & confessing "issues" on "both sides of products"). thank you.