The program cannot be missing because MSVCP140.dll is missing from the computer.

[Elizabeth5EF1]

Help! I do not know what to do

[Peru Bob]

See here:

https://community.adobe.com/t5/download-install/msvcp140-dll-is-missing-when-loading-ps-newbie-first...

[Nancy OShea]

Do you have all the latest Windows updates?  I ask because Microsoft usually updates Visual C++ runtime with Windows.

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

[Elizabeth5EF1]

I have windows 8 and it

updates automatically, I would not know if

it has the update you mention

Tanks

[Nancy OShea · Accepted solution]

To use the latest Creative Cloud apps, you need Windows 10 (1803) or higher.  Adobe dropped support for Win 8 and 8.1

https://helpx.adobe.com/download-install/kb/os-support-for-cc-2019-apps.html

System Requirements
https://helpx.adobe.com/creative-cloud/system-requirements.html