The serial number is already in use by a maximum of 2 computers

New Here ,
Dec 11, 2020

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I have an old CS6 Premium licence that I wish to use for day to day work. The probles is that it has already been used on 2 different computers that I no longer use. Is there a way to reset or «deauthorize» some copies of the software so I can use it on a third computer?

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Activation

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The serial number is already in use by a maximum of 2 computers

New Here ,
Dec 11, 2020

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I have an old CS6 Premium licence that I wish to use for day to day work. The probles is that it has already been used on 2 different computers that I no longer use. Is there a way to reset or «deauthorize» some copies of the software so I can use it on a third computer?

TOPICS
Activation

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17

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Dec 11, 2020 0
Most Valuable Participant ,
Dec 11, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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