the target file is locked by another process. unable to install the product (Error Code:184)

New Here ,
Aug 16, 2020 Aug 16, 2020

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when I tried to install Illustrator, It showed the message box like that. how can I solve this?

 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 1 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:4.3.34.67
FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 4.3.34.67). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "C:\adobeTemp\ETR5AAE.tmp\7\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

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Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Adobe Community Professional , Aug 17, 2020 Aug 17, 2020
I would suggest a complete and clean reinstallation. It's possible that there's a corrupt file. Please follow the steps below:  uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html  then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html  clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html  restart your computer (don't skip this)...

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Adobe Community Professional ,
Aug 17, 2020 Aug 17, 2020

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Reboot you computer and try again.

If you are logged in as an Administrator or an user with Admin rights when you run the installation?

Do you have running any protection programs on your computer like virus scanner, internet security and so on?

If yes, please deactivate or stopped this and try again.

  

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New Here ,
Aug 17, 2020 Aug 17, 2020

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I have tried your suggestion but It still not working. I logged in as an administrator and stopped all protection programs like firewalls and virus scanner.

 

actually, this problem happens when I install adobe creative cloud too. but I just repair the file and it worked but it comes back again when I try to install other programs on the creative cloud.

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Adobe Community Professional ,
Aug 17, 2020 Aug 17, 2020

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I would suggest a complete and clean reinstallation. It's possible that there's a corrupt file.

Please follow the steps below: 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html  

use the desktop app to install your cc programs/trials 

 

Important is that you run the Adobe Cleaner Tool after you have done the deinstallation. And don't forget to restart your computer.

 

 

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New Here ,
Aug 17, 2020 Aug 17, 2020

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Thank you for your help!! It has been working now. Follow this step many times and it worked when I switch to an administrator account to install the desktop app and switch back to my user when installed other programs.

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