This morning's Creative Cloud Update just REMOVED FILES from my computer, how do I contact Adobe??

Community Beginner ,
Feb 11, 2016

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I work at Backblaze.

We are getting a TON of customers reporting that when Adobe Creative Cloud updates

on the Macintosh (which it did this morning 2/11/2016) then it removes the

contents of folder /.bzvol/ which belongs to Backblaze (this folder does

not belong to Adobe Creative Cloud!!)   Removing this folder disables

Backblaze.  Here is an FAQ on it:

.bzvol is missing : Help Desk

Does anybody know how to contact Adobe to ask them to PLEASE STOP
ROLLING THAT UPDATE OUT.  Or possibly stop removing our software's

files?!

If you use Backblaze, you should stop installing Adobe Creative Cloud updates

until they start behaving better.  They might be removing OTHER RANDOM FILES

from the file system?

Hi,

CC build 3.5.1.209 has the fix for the problem described in this thread. We are rolling out the update and should be available to everyone soon.

Regards,

Anirudh Bhatnagar

Creative Cloud Lead Quality Engineer

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Explorer ,
Feb 15, 2016

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The spin Adobe  are are putting on Twitter is such a bunch of BS...Saying it's been resolved? HA! Where are our lost files?

Adobe Customer Care (@AdobeCare) | Twitter

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Explorer ,
Feb 16, 2016

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Is anyone else having kernal panics while cc .209 is running...

I had to shut it down to keep my mac from staying face down in the mud....

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New Here ,
Feb 16, 2016

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i have 3.5.1.206 but cannot update to 3.5.1.209 ... seems that the installer

cannot download Creative Cloud Desktop ... always hang at 2%.

Bildschirmfoto 2016-02-16 um 20.43.56.png

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Most Valuable Participant ,
Feb 16, 2016

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seekind-mc wrote:

i have 3.5.1.206 but cannot update to 3.5.1.209 ... seems that the installer

cannot download Creative Cloud Desktop ... always hang at 2%.

Try the installer direct links instead. They were given on the previous page of this discussion.

The CC Desktop app installer is given near the bottom of the table there... Just make sure to follow the download instructions first, before clicking on it.

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New Here ,
Feb 16, 2016

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ProDesignTools‌ Thank you for the tipp but i have already tried this without knowing it...

I found the download link to the cc desktop installer in an xml file .. but cannot download it ...

not either via the download link from your page ...

Bildschirmfoto 2016-02-16 um 21.45.54.png

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New Here ,
Feb 16, 2016

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sorry ... the very important instructions ... read first, ask later ...

thank you

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Most Valuable Participant ,
Feb 16, 2016

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Yes, you have to make sure to carefully follow the download instructions given on that page, which are required by Adobe's servers in order for the direct links to work – otherwise you'll get that exact message instead.

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Explorer ,
Feb 16, 2016

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I find it discouraging that some posters find fit to reprimand users for storing files on their root/hard drives. This is akin to blaming the victim for the crime. Let's talk about "best practices." Best practices includes thoroughly testing software before it's released. Best practices includes immediately notifying customers if a dangerous problem is noticed. Best practices includes great customer service when you screw up. Let's focus on what really went down here. (Yes, I had a root drive folder nearly wiped out. Yes, I had plenty of local backups. But seriously, does adobe get a free pass on this?  Just when is enough enough? Many of us are running app updates all the time, updating OS, and doing other extra security measures like 2-step authentication. When the hacker turns out to be your paid service, it's pretty sad.)

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New Here ,
Jul 29, 2017

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I had to stop using Photoshop CC on a brand new Macbook pro as it crashed all the same when doing a minimal task such as resizing a small logo.

3 years on,  CC Lightroom didn't install, but CC trashed my Vagrant boxes when it crashed the machine and I had to hard power cycle.

Blogs full of 'Adobe crashes new laptop' . Is it built on Flash??!

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