To contact support after 4th try with wrong id's

New Here ,
Sep 04, 2020

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It is really funny. My daugther got a link form Adobe, as she has to use a adobe cloud license for study. Problem was that the id's which were sent from Adobe didn't work. Now the system says please contact adobe support. But she can contact Adobe support only when she has the adobe id verified.
Is there a possiblity to reset the message, that we can try again to sign in again?

Any help would be appreciated
Thanks

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Activation, New user

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2 Correct Answers

Adobe Community Professional , Sep 04, 2020
Nancy OShea Adobe Community Professional , Sep 04, 2020
We can't help you with an account problem.  Please pick up the phone during normal business hours, M-F.  Google "Contact Adobe" as phone numbers vary by region.  

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Most Valuable Participant , Sep 04, 2020
John T Smith Most Valuable Participant , Sep 04, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Most Valuable Participant ,
Sep 04, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Adobe Community Professional ,
Sep 04, 2020

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We can't help you with an account problem.  Please pick up the phone during normal business hours, M-F. 

Google "Contact Adobe" as phone numbers vary by region.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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