transfer to new pc

New Here ,
Jan 07, 2021

Copy link to clipboard

Copied

Recently bought new pc. Have acrobat reader paid subscript on old one.

Followed all instructions to deactivate/activate . No luck. Cant find serial #.

Adobe says I only have free version despite paying 14.99/mo for more than a year.

Can anyone help?

TOPICS
Installation

Views

35

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

transfer to new pc

New Here ,
Jan 07, 2021

Copy link to clipboard

Copied

Recently bought new pc. Have acrobat reader paid subscript on old one.

Followed all instructions to deactivate/activate . No luck. Cant find serial #.

Adobe says I only have free version despite paying 14.99/mo for more than a year.

Can anyone help?

TOPICS
Installation

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 07, 2021 0
Most Valuable Participant ,
Jan 07, 2021

Copy link to clipboard

Copied

Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
- page has links to programs to find an installed serial number in Mac or Windows
- Also https://helpx.adobe.com/download-install/kb/find-serial-number.html
- when you find your serial number(s) write them down and put in a desk drawer

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 07, 2021 0
New Here ,
Jan 07, 2021

Copy link to clipboard

Copied

Thanks John. Ive tried these links multiple times to no avail

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 07, 2021 0
Adobe Community Professional ,
Jan 08, 2021

Copy link to clipboard

Copied

...Have acrobat reader paid subscript on old one...

Which Adobe programs does this affect exactly?

To use Acrobat Reader you don't need a subscription. It's free.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2021 0
New Here ,
Jan 08, 2021

Copy link to clipboard

Copied

I wish I could give a better answer. I've been paying 14.99/mo. more than a
year. However Adobe says I only have free version. I do have full creating
and editing ability. What the program actually is called, I dont know.
Regardless, I need to use it in new pc. But how?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2021 0
Adobe Community Professional ,
Jan 08, 2021

Copy link to clipboard

Copied

>>>However Adobe says I only have free version.

Free version or trial?

 

When you open the software, click Help > System Info and tell us what the first few lines say.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 08, 2021 0