Trial Basis

New Here ,
Jun 08, 2020

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I bought the Adobe package in December for a year. Why am I on a trial basis right now and going to ezpire?

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1 Correct Answer

Adobe Community Professional , Jun 08, 2020
Nancy OShea Adobe Community Professional , Jun 08, 2020
1. Open CC Desktop App.2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."3. Click on your Avatar (top right image).4. Sign-out of Creative Cloud.5. Close all apps.6. Restart your computer.7. Open CC Desktop app.8. Click your Avatar.9. Sign-in with your paid ID and password.   Also see this help article. https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html   [Moved from Community Help to Get Started.]    

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Adobe Community Professional ,
Jun 08, 2020

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1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Also see this help article.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

[Moved from Community Help to Get Started.]

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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