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Trial period cancellation on a different account

New Here ,
Jun 03, 2020

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I am so confused when suddenly I could not open pdf documents on my cellphone even if i have an active account. So i followed the instructions on how to open pdf documents & it asked me to download the acrobat reader. I started with a 7-day free trial but it asked me to do it on a different account. & so I did but when I wanted to cancel the trial I cannot sign in to the other account. I am always directed to my current active account. Please help. I am lost?!

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Trial period cancellation on a different account

New Here ,
Jun 03, 2020

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I am so confused when suddenly I could not open pdf documents on my cellphone even if i have an active account. So i followed the instructions on how to open pdf documents & it asked me to download the acrobat reader. I started with a 7-day free trial but it asked me to do it on a different account. & so I did but when I wanted to cancel the trial I cannot sign in to the other account. I am always directed to my current active account. Please help. I am lost?!

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Adobe Community Professional ,
Jun 03, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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LinSims LATEST
Adobe Community Professional ,
Jun 04, 2020

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As an aside, there is no trial period for Acrobat Reader. That program is free.

 

If a trial period is involved, that is Adobe Acrobat, which is a different program. Yes, the names are confusing, especially since people tend to refer to both programs as Acrobat.

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