trial versions only

New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

why can't i contact a real person at adobe to find out why I am only offered trial versions of the programs despite doing all the fixes they suggest

Views

73

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

First please take a look here: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If this doesn't help please contact Adobe Customer Care: https://helpx.adobe.com/contact.html 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

LATEST

Background info, not a solution... Important to note that the "trial versions" are exactly the same software. If you are offered a trial, it's because it doesn't see your subscription when it tries to check with Adobe. So you get the same thing as someone with no subscription. Some causes include

- logged on to Creative Cloud as a different user

- no connection to the internet

- firewall blocking access to Adobe 

- your company or ISP blocking access to Adobe

- local blocks stopping access to Adobe (some malware does this deliberately)

There are also a number of things that can go wrong technically, which is where we often need Adobe's help. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines