Trouble Downgrading from 19.99 1TB Photography plan to 9.99 20GB Plan

Explorer ,
Mar 01, 2018 Mar 01, 2018

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Hey, guys!


Here is my question:
Can someone provide instructions or reference me to a question posted on here to help me downgrade my plan?

Additional Information:

I recently chose to subscribe to the 1TB Photography plan (19.99 US). However, realized that I am not ready for the jump to the CC storage and would therefore prefer the 20 GB (9.99 US) option.

When I try to switch my subscription from my account at Adobe.com, I do not receive the option for the 20GB plan anymore.

I do as follows from my adobe account at adobe.com:
Plans and Products > Manage Plan > Switch Plan.

Photo 1.png

When I reach this page, I do not get the option to downgrade to 20gb. All plans have a minimum of 1 TB.

I checked the FAQ and it states that downgrading is possible, but the answer does not include any useful links or instructions.

Photo 2.png

I then went to the website without logging in to check if the 9.99 plan is still available, and it is:


Photo 3.png

Can someone provide instructions or reference me to a question posted on here to help me downgrade my account?

Paying the extra money per month is just unnecessary for me right now and I appreciate any help to straighten this out

Thank you very much in advance!

Cheers everybody.

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 01, 2018 Mar 01, 2018
using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.htmlor contact the Adobe Twitter team at @AdobeCare

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Adobe Community Professional ,
Mar 01, 2018 Mar 01, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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Explorer ,
Mar 01, 2018 Mar 01, 2018

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With the help of their online chat support, I was able to cancel the product and re-purchase the desired plan easily and with no cancelation fees.

Thank you for your suggestion, it worked!

Not gunna lie, it's pretty unfortunate that you have to contact support in order to effectively downgrade from 1tb to 20gb. I have doubts that you have to jump the same hoops when upgrading.

Thanks again for your help, and cheers!

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Adobe Community Professional ,
Mar 01, 2018 Mar 01, 2018

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you're welcome.

(but it's just as difficult to upgrade, too.)

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Explorer ,
Jul 03, 2021 Jul 03, 2021

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I upgraded in a few clicks. Had to find this message to figure out how to go back to 20GB plan. Then was in an insane chat for 1 hour. Thanks for posting this...

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Adobe Community Professional ,
Jul 24, 2021 Jul 24, 2021

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Here's Adobe help page on how to switch plans, for any new readers wondering:

 

https://helpx.adobe.com/manage-account/using/change-plan.html

 

 

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