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trouble downloading after effects

New Here ,
Sep 01, 2018

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I am having trouble downloading after effects on my laptop. Every time i try to download the free trial and open it, nothing happens. I have a 64-bit computer, and it is windows 10. i don't know if it won't download because my computer is a tablet/laptop. Please help.

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Correct answer by Peru Bob | Adobe Community Professional

Does it have the required screen resolution?

After Effects System Requirements

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trouble downloading after effects

New Here ,
Sep 01, 2018

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I am having trouble downloading after effects on my laptop. Every time i try to download the free trial and open it, nothing happens. I have a 64-bit computer, and it is windows 10. i don't know if it won't download because my computer is a tablet/laptop. Please help.

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Does it have the required screen resolution?

After Effects System Requirements

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350

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Sep 01, 2018 0
Adobe Community Professional ,
Sep 01, 2018

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Will it not download or will it not open? you claimed both. 

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Sep 01, 2018 0
New Here ,
Sep 03, 2018

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It will not open. To download it, It needs to open, but it doesn’t.

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Sep 03, 2018 0
Adobe Community Professional ,
Sep 04, 2018

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gabbyv58661652  wrote

It will not open. To download it, It needs to open, but it doesn’t.

Sorry, I don't understand.

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Sep 04, 2018 0
New Here ,
Sep 04, 2018

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Gutterfish​ i can explain better. So i decided to try the free trial of after effects on my laptop. I hit download trial, on the website. it shows directions on how to download it. So it shows up on the bottom of the page, and it has the gray arrow thing.

after effects.PNG

after i click on the gray thing, the symbol that shows it is loading pops up. but after a second it goes away. The trial has not downloaded. there is no indication that is has downloaded. i even dragged it to my home screen and tried opening it there, but still no luck. I am wondering if it is because my computer is touch screen? it is 64-bit and it should work...

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Sep 04, 2018 0
Adobe Community Professional ,
Sep 04, 2018

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Well assuming you've actually given it enough time to finish downloading the only thing/explanation I can think of would be a permissions issue.

You should probably contact Adobe support, here: Contact Customer Care

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Sep 04, 2018 0
Adobe Community Professional ,
Sep 05, 2018

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Try to download and install adobe creative cloud first, than from creative cloud try to install after effects trial version Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

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Sep 05, 2018 1
Community Beginner ,
Sep 05, 2018

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If it doesn’t work, try with the direct download and run it as administrator

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Sep 05, 2018 0
Enthusiast ,
Sep 05, 2018

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Sep 05, 2018 1