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Trouble installing LR6 onto new computer

New Here ,
Apr 18, 2020

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Trying to install LR6 (which i have purchased and have a serial number) onto a new computer. After I enter the serial number the next page gives me an error "serial number you provided is valid, but a qualifing product could not be found on this computer." Help please.

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Activation, Installation

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Trouble installing LR6 onto new computer

New Here ,
Apr 18, 2020

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Trying to install LR6 (which i have purchased and have a serial number) onto a new computer. After I enter the serial number the next page gives me an error "serial number you provided is valid, but a qualifing product could not be found on this computer." Help please.

TOPICS
Activation, Installation

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74

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Apr 18, 2020 0
Most Valuable Participant ,
Apr 18, 2020

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That means you have an upgrade version, and you do not have a previous version installed

 

Do you see a place where you can enter the serial number of your previous version?

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Apr 18, 2020 0
Adobe Community Professional ,
Apr 18, 2020

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If you registered your products online, you might find your previous version's serial number in your Adobe account. 

Please log-in to your account below.
https://account.adobe.com/products

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 18, 2020 0