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Trouble Uninstalling - adobe cleaner doesn't work

New Here ,
May 13, 2018

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So I have Photoshop CC (2015) trial plus a few other apps. They all refuse to uninstall (through drop down menu on Creative cloud app) because of an encountered error during uninstallation.

They don't tell me what the error is and when I click the "more info link" it's a blank web page.

I've tried the Creative cloud cleaner but photoshop, media encoder etc etc does not show up. Only thing I can uninstall through cleaner is the Creative Cloud app.

I know they are on my computer because they show up in my programs list and start bar.

Any help will be great because they are taking up a lot of my needed disk space.

It has been years of trying but still no progress

Hi Marth41951160,

Sorry for the trouble that you had to face while trying to uninstall Adobe products from your machine.

As you have mentioned you have tried to uninstall the apps through the desktop app, CC Cleaner tool and control panel as well, however the uninstall fails with an error.

I would suggest that you manually delete the below mentioned folders to completely remove Adobe from your machine.

Delete everything that says Adobe on it from the following folders:

  • Program Files > Adobe
  • Program Files > Common Files > Adobe
  • Program Files (x86) > Adobe
  • Program Files (x86) > Common Files > Adobe
  • C:\Users\<user_name>\AppData\Local\Adobe
  • C:\Program DATA \Adobe

NOTE: This will delete everything related to Adobe from your machine.

Let us know if this helps.

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Creative Cloud

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Trouble Uninstalling - adobe cleaner doesn't work

New Here ,
May 13, 2018

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So I have Photoshop CC (2015) trial plus a few other apps. They all refuse to uninstall (through drop down menu on Creative cloud app) because of an encountered error during uninstallation.

They don't tell me what the error is and when I click the "more info link" it's a blank web page.

I've tried the Creative cloud cleaner but photoshop, media encoder etc etc does not show up. Only thing I can uninstall through cleaner is the Creative Cloud app.

I know they are on my computer because they show up in my programs list and start bar.

Any help will be great because they are taking up a lot of my needed disk space.

It has been years of trying but still no progress

Hi Marth41951160,

Sorry for the trouble that you had to face while trying to uninstall Adobe products from your machine.

As you have mentioned you have tried to uninstall the apps through the desktop app, CC Cleaner tool and control panel as well, however the uninstall fails with an error.

I would suggest that you manually delete the below mentioned folders to completely remove Adobe from your machine.

Delete everything that says Adobe on it from the following folders:

  • Program Files > Adobe
  • Program Files > Common Files > Adobe
  • Program Files (x86) > Adobe
  • Program Files (x86) > Common Files > Adobe
  • C:\Users\<user_name>\AppData\Local\Adobe
  • C:\Program DATA \Adobe

NOTE: This will delete everything related to Adobe from your machine.

Let us know if this helps.

Topics

Creative Cloud

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1.2K

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May 13, 2018 0
Adobe Community Professional ,
May 13, 2018

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what os?

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May 13, 2018 1
New Here ,
May 13, 2018

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Windows 10

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May 13, 2018 0
Adobe Community Professional ,
May 14, 2018

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try using your control panel.

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May 14, 2018 1
New Here ,
May 16, 2018

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The error pop up still appears. The troubleshooting tips they gave me didn't work.

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May 16, 2018 0
Adobe Employee ,
May 16, 2018

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Hi Marth41951160,

Sorry for the trouble that you had to face while trying to uninstall Adobe products from your machine.

As you have mentioned you have tried to uninstall the apps through the desktop app, CC Cleaner tool and control panel as well, however the uninstall fails with an error.

I would suggest that you manually delete the below mentioned folders to completely remove Adobe from your machine.

Delete everything that says Adobe on it from the following folders:

  • Program Files > Adobe
  • Program Files > Common Files > Adobe
  • Program Files (x86) > Adobe
  • Program Files (x86) > Common Files > Adobe
  • C:\Users\<user_name>\AppData\Local\Adobe
  • C:\Program DATA \Adobe

NOTE: This will delete everything related to Adobe from your machine.

Let us know if this helps.

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May 16, 2018 1
Adobe Community Professional ,
May 16, 2018

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If you still face same issue , you may try Microsoft Fix it tool :

https://support.microsoft.com/en-in/help/17588/fix-problems-that-block-programs-from-being-installed...

If you still unable to remove installed apps , you may go for advanced uninstaller tools like Revo uninstaller , Your Uninstaller....etc

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May 16, 2018 1
New Here ,
Mar 21, 2020

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what if i'm on a mac?  this is crazy...its installed but keeps on saying it needs to be installed 

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Mar 21, 2020 0
New Here ,
May 16, 2018

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Thanks for your help.

It worked like a charm.

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May 16, 2018 0
Adobe Employee ,
May 21, 2018

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Glad to know that. You're Welcome!

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May 21, 2018 0