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Troubleshoot Common Install Errors

Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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If you're encountering an error when attempting to install try this article.
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html


The article will probably help. Type the error number you're receiving in the box or select it from the list and it will provide common solutions and often includes a link to a dedicated support article if available.

 

Fix_errors.jpg


Another helpful resource which covers some helpful initial network troubleshooting is this article:
https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-error.html

 

If you're unable to resolve your issue on your own you can reach Adobe support here:
https://helpx.adobe.com/in/contact.html

 

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replies 155 Replies 155
New Here ,
Jan 08, 2015 Jan 08, 2015

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On Mac OS X 10.9.5

After downloading CC from http://www.tss.qld.edu.au/itdepartment/AdobeCreativeCloud.aspx

The .zip download is fine.

The installer runs but stops half way through (during "running scripts") and gives the error message in the pic below

IMG_4055.jpg

The installation failed - The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance

ANY HELP HUGELY APPRECIATED. I have know idea what to do

Thanks

Steve

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Most Valuable Participant ,
Jan 08, 2015 Jan 08, 2015

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Since you did not download from Adobe, I don't think Adobe can help

When I clicked the link you provided, it LOOKS like your school has created custom install packages... so check there

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New Here ,
Aug 05, 2015 Aug 05, 2015

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In case someone else sees this:  I had mistakenly chosen case-sensitive file system when installing OSX and had this same error.  The installer PKG file just gives the general (unhelpful) error, but right-click on the PKG file to choose "show package contents", and find the setup file inside.  Run the setup file and you'll get the actual error message.

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New Here ,
Feb 23, 2016 Feb 23, 2016

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HI Denny

Can you perhaps show where exactly in the contact I need to install from. I am having the same error. I have a setup folder in the content.

Kind Regards

Rafique

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New Here ,
Feb 23, 2016 Feb 23, 2016

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I actually came right. The error is related to to permission. Open terminal Type Cd and drag the folder that contains the *.pkg file. Hit enter then type: sudo chmod -R 755 nameofmyadobeCC.pkg hit enter, put the password in and enter again. It will take you back to the command. Then run and package again and it worked after waiting like 3 hours to install the full CC package but worth the wait.

Kind Regards

Rafique

Cyberlogic

South Africa

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New Here ,
Sep 19, 2017 Sep 19, 2017

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Thanks, man--solved my problem!

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New Here ,
Nov 05, 2019 Nov 05, 2019

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Hi there

Been trying the fix constantly but I keep getting the message up "No Such File or Directory".  I'm not overly used to Terminal so likely making a mistake somewhere!

 

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New Here ,
Dec 08, 2019 Dec 08, 2019

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Hi there,

 

Any fix yet? I am aslo getting "No Such File or Directory" Please HELP!

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New Here ,
Feb 20, 2020 Feb 20, 2020

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hi! did you get it to work? im having the same issues

 

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New Here ,
Apr 27, 2020 Apr 27, 2020

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im wondering what password to use? I'm also getting the same mistake..

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New Here ,
Aug 02, 2017 Aug 02, 2017

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I am getting the same error. Any help would be appreciated.

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New Here ,
Aug 02, 2017 Aug 02, 2017

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I found this...

A security certificate in certain versions of Adobe software has expired

The error occurs when you have included the following applications in your packages created prior to March 9, 2017:

  • Adobe Scout CC (1.1.3)
  • Lightroom 4.4 and 5.7.1
  • Acrobat DC

Solution

New installers with current certificates for Acrobat, Lightroom 5.7, and Adobe Scout have been made available as of March 9, 2017.To correct this problem:

Lightroom 4 for Mac OS has been removed from Creative Cloud. If you would like to install Lightroom 4.4, use the individual installers available here: Install Photoshop Lightroom.

IMPORTANT NOTE: Packages built prior to March 9, 2017 which include the above listed applications should no longer be installed. They must be rebuilt using the above guidelines. If you have attempted to install a package which includes the listed items and you have encountered this error, restart you computer before attempting to run another installation package.

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Adobe Employee ,
Feb 05, 2018 Feb 05, 2018

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New Here ,
Apr 13, 2020 Apr 13, 2020

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Anyone Please help , I am doing the same process through Command propt , but it shows an error

"chmod: Adobe: No such file or directory

chmod: Photshop_Install.pkg: No such file or directory"

 

Please please help me out 😞

 

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Freaky Games, you have responded to a public forum discussion that was primarily active in 2015.  If the suggestions offered in this discussion do not resolve the errors you are encountering in 2020, then please begin a new discussion in the Get Started forum at https://community.adobe.com/t5/get-started/bd-p/get-started?page=1&sort=latest_replies&filter=all.  Please include the specific error messages that you are seeing and any troubleshooting steps you have implemented.

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New Here ,
Apr 27, 2020 Apr 27, 2020

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Hello @geraldb11165301
I recently downloaded a Torrent with the creative cloud and im having this problem too.. I am trying to figure out the password since its not in any of the files i downloaded.. could you please help me?

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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Gerladb11165301, I am sorry but we do not provide Creative Cloud via BitTorrent.  If you wish to evaluate a membership for purchase then see https://helpx.adobe.com/creative-cloud/help/download-install-app.html for information on how to properly install Adobe applications.

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New Here ,
May 03, 2020 May 03, 2020

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Hey! when i trying to type a password but it coulnd't work, I mean i can just see a key sign but i can't even write on password. If i could click on enter it's just said try again that password which it didn't work.What should i do?

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New Here ,
Feb 03, 2018 Feb 03, 2018

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i still can't seem to figure out how to correct the error still despite your instructions. or maybe I'm not understanding it.

1. Open terminal Type Cd and drag the folder that contains the *.pkg file. Hit enter then type: sudo chmod -R 755 nameofmyadobeCC.pkg

where do I drag the folder that contains the *.pkg file? what I did is I dragged it to my desktop then when I hit enter it asks me to rename then I copied your "sudo chmod -R 755 nameofmyadobeCC.pkg" then paste. but folder tho is a .dmg file so it appears as "sudo chmod -R 755 nameofmyadobeCC.pkg.dmg". do I removed the .dmg too?

okay let's start from that question. thanks! your answer is greatly appreciated.

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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(Branched out as a new thread and moving to Deployment for Creative Cloud for Team, Enterprise, & CS​)

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Adobe Employee ,
Feb 12, 2018 Feb 12, 2018

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Hi,

The first step here is just navigating to the appropriate folder via terminal. CD = change directories.

Dragging the title of the folder into the terminal should copy over the path. But you can also just type it.

If your file is a DMG then you would need to unpack it.

It sounds like a remote session with a support representative might be useful to assist you.

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please https://helpx.adobe.com/contact.html

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Explorer ,
Jun 16, 2014 Jun 16, 2014

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This is my first attempt to create and install a Mac package; we are mostly a Windows shop hear at our college. A Mac Lab Administrator has used this same package to install on iMacs in a student lab  and he was successful using a Thunderbolt USB stick.

We have copied the Build and Exceptions folder over to an external USB hard drive and then copied over to a Mac Pro Mid 2010 with OS X 10.9.2. However when the PKG is run, the PKG does not install, we are getting this message: Cannot open mediadb and files are corrupt. What is the best way to store and move these PKG files as our IT group does not have Macs at our disposal or Thunderbolt drives as I think the corruption is coming from when we are copying the files over from the original Mac Pro and then to the USB drive and then to another Mac. Any suggestions would be appreciated.

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Explorer ,
Jun 16, 2014 Jun 16, 2014

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I meant a Thunderbolt portable drive.

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Explorer ,
Jun 17, 2014 Jun 17, 2014

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This is how we resolved it. Used a 32GB Flash Drive formatted the drive HFS+ and then copied the PKG folder and files and then brought them to the target Mac and copied the files over and ran the PKG and Exceptions install. Everything seems to be installing fine now.

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