trying to install lightroom 6 on windows 7 keep gettin os requirement not met windows vista not supported

New Here ,
May 04, 2015 May 04, 2015

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any help?

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correct answers 1 Correct Answer

Adobe Community Professional , May 07, 2015 May 07, 2015
Change the setup file compatibility mode to Windows 7 and run the setup file and check.Right click on Installer file and select properties option.Then click on Compatibility tab .Set the OS to Windows 7 and check.

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Adobe Community Professional ,
May 04, 2015 May 04, 2015

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see if you can update your os or ie and correct that.

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New Here ,
Aug 07, 2015 Aug 07, 2015

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Sorry, no success:

I can only chose compatibility with any other OS older then Win7. Seams logic to me as the actual OS is Win7...

🙂

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Guest
May 07, 2015 May 07, 2015

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I have exactly the same problem - I bought the package via Amazon. My Windows 7 OS is up to date and meets all the requirements. However, I also get the same eror: "Windows Vista not supported".

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Adobe Community Professional ,
May 07, 2015 May 07, 2015

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Change the setup file compatibility mode to Windows 7 and run the setup file and check.

Right click on Installer file and select properties option.

Then click on Compatibility tab .

Set the OS to Windows 7 and check.

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Guest
May 07, 2015 May 07, 2015

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Thanks for your help. However, it did not help. But I have found the solution - it is pretty easy, I just had to go to the directory "Win Support files" and open the set up file. Now it works.

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Adobe Community Professional ,
May 08, 2015 May 08, 2015

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in what directory was 'win support files'?

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Guest
May 09, 2015 May 09, 2015

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In the root directory. So basically you just open the CD in your explorer and then you will have a few files and only one directory.Adobe_Screenshot.jpg

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Adobe Community Professional ,
May 09, 2015 May 09, 2015

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and there was another setup.exe in the win support files directory that you clicked?

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Guest
May 09, 2015 May 09, 2015

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Yes. (name of file: "Set-up.exe)

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Adobe Community Professional ,
May 09, 2015 May 09, 2015

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thank you.

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New Here ,
Jul 10, 2015 Jul 10, 2015

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it really seems to work. thanks

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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this is not on my disk

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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please talk to me like I am a 5 year old, I am lost

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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I do not have the win support on my disk

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Adobe Community Professional ,
Aug 05, 2015 Aug 05, 2015

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Are you unable to activate Lightroom using serial number or unable to Sign in?

Please mention exact error message you are getting . also operating system and its version , windows 7 or 8....??

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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Windows 7 ,,,  error incorrect Serial number Trying to load Lightroom 6

Sent from my T-Mobile 4G LTE Device

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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I am NOT at my computer right now I'll get all the information for you tomorrow

Sent from my T-Mobile 4G LTE Device

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Adobe Community Professional ,
Aug 05, 2015 Aug 05, 2015

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Follow below steps :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.


%programdata%


Example screenshot:

Untitled.jpg

It will open ProgramData folder. inside locate Adobe folder.

Navigate to Adobe > Lightroom.

Open Lightroom folder  and delete all files inside ,

Then launch Lightroom 6 and enter serial number,

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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I am at my computer. I am in the folder that is Adobe program data.

Sent from my T-Mobile 4G LTE Device

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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There is no Adobe Lightroom folder

Sent from my T-Mobile 4G LTE Device

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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There is an acrobat folder, Adobe PDF ,  ALM ,  set up ,  Updater 5

Sent from my T-Mobile 4G LTE Device

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Adobe Community Professional ,
Aug 05, 2015 Aug 05, 2015

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In this case , better to contact Adobe Technical Support, they can even remote access your computer and check with the issue.

Use the same link I provided earlier , contact Adobe Support .

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Explorer ,
Aug 05, 2015 Aug 05, 2015

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I used that link and a guy named  Amin said he could not help me ... to purchase a newer adobe Tony Sibley

TSPM Property Management

tony_sibley@yahoo.com619-9811419

From: Brucgovn <forums_noreply@adobe.com>

To: Tony Sibley <tony_sibley@yahoo.com>

Sent: Wednesday, August 5, 2015 10:16 PM

Subject: trying to install lightroom 6 on windows 7 keep gettin os requirement not met windows vista not supported

trying to install lightroom 6 on windows 7 keep gettin os requirement not met windows vista not supported

created by Brucgovn in Creative Cloud Download & Install - View the full discussionIn this case , better to contact Adobe Technical Support, they can even remote access your computer and check with the issue. Use the same link I provided earlier , contact Adobe Support . If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7834272#7834272 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7834272#7834272 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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Adobe Community Professional ,
Aug 05, 2015 Aug 05, 2015

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hmm , and the reason for not helping?

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