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trying to install lightroom 6 on windows 7 keep gettin os requirement not met windows vista not supported

New Here ,
May 04, 2015

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any help?

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Correct answer by Brucgovn | Adobe Community Professional

Change the setup file compatibility mode to Windows 7 and run the setup file and check.

Right click on Installer file and select properties option.

Then click on Compatibility tab .

Set the OS to Windows 7 and check.

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trying to install lightroom 6 on windows 7 keep gettin os requirement not met windows vista not supported

New Here ,
May 04, 2015

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any help?

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

Change the setup file compatibility mode to Windows 7 and run the setup file and check.

Right click on Installer file and select properties option.

Then click on Compatibility tab .

Set the OS to Windows 7 and check.

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Adobe Community Professional ,
May 04, 2015

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see if you can update your os or ie and correct that.

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New Here ,
Aug 07, 2015

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Sorry, no success:

I can only chose compatibility with any other OS older then Win7. Seams logic to me as the actual OS is Win7...

🙂

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Community Beginner ,
May 07, 2015

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I have exactly the same problem - I bought the package via Amazon. My Windows 7 OS is up to date and meets all the requirements. However, I also get the same eror: "Windows Vista not supported".

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Adobe Community Professional ,
May 07, 2015

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Change the setup file compatibility mode to Windows 7 and run the setup file and check.

Right click on Installer file and select properties option.

Then click on Compatibility tab .

Set the OS to Windows 7 and check.

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Community Beginner ,
May 07, 2015

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Thanks for your help. However, it did not help. But I have found the solution - it is pretty easy, I just had to go to the directory "Win Support files" and open the set up file. Now it works.

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Adobe Community Professional ,
May 08, 2015

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in what directory was 'win support files'?

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New Here ,
May 08, 2015

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Thank You Brucgovn! That worked for me!!!

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Adobe Community Professional ,
May 08, 2015

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you are welcome

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Community Beginner ,
May 09, 2015

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In the root directory. So basically you just open the CD in your explorer and then you will have a few files and only one directory.Adobe_Screenshot.jpg

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Adobe Community Professional ,
May 09, 2015

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and there was another setup.exe in the win support files directory that you clicked?

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Community Beginner ,
May 09, 2015

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Yes. (name of file: "Set-up.exe)

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Adobe Community Professional ,
May 09, 2015

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thank you.

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New Here ,
Jul 10, 2015

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it really seems to work. thanks

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Explorer ,
Aug 05, 2015

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I am still at a loss, where did you go to fix this problem

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Explorer ,
Aug 05, 2015

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So I have download 5 times today,,, 3 times from the disk and twice from the internet, Not the second I open Adobe it locks up ... I am unable to register ,,

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Explorer ,
Aug 05, 2015

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I am not a computer person,, I do not know what most of you are talking about

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Explorer ,
Aug 05, 2015

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this is not on my disk

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Explorer ,
Aug 05, 2015

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please talk to me like I am a 5 year old, I am lost

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Explorer ,
Aug 05, 2015

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I do not have the win support on my disk

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Adobe Community Professional ,
Aug 05, 2015

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Are you unable to activate Lightroom using serial number or unable to Sign in?

Please mention exact error message you are getting . also operating system and its version , windows 7 or 8....??

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Explorer ,
Aug 05, 2015

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Windows 7 ,,,  error incorrect Serial number Trying to load Lightroom 6

Sent from my T-Mobile 4G LTE Device

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Explorer ,
Aug 05, 2015

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I am NOT at my computer right now I'll get all the information for you tomorrow

Sent from my T-Mobile 4G LTE Device

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Adobe Community Professional ,
Aug 05, 2015

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Follow below steps :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.


%programdata%


Example screenshot:

Untitled.jpg

It will open ProgramData folder. inside locate Adobe folder.

Navigate to Adobe > Lightroom.

Open Lightroom folder  and delete all files inside ,

Then launch Lightroom 6 and enter serial number,

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Explorer ,
Aug 05, 2015

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How do I find the version

Sent from my T-Mobile 4G LTE Device

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Adobe Community Professional ,
Aug 05, 2015

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That's ok , the step is common for all versions Windows 7  . 8 , 8.1 or 10.

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Explorer ,
Aug 05, 2015

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Thanks

Sent from my T-Mobile 4G LTE Device

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Adobe Community Professional ,
Aug 05, 2015

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The above fix should work , if there is no issue with serial number .

Just in case , if you still get Invalid serial number error , it is better to check with the serial number once .

For that , you can contact Adobe Support , they will certainly check and assist you accordingly .

You need to click on Still need help button and select Chat option :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeed...

For any other queries , you can post questions here .

All the best

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Explorer ,
Aug 05, 2015

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Adobe checked the number today when I down loaded adobe 8

Sent from my T-Mobile 4G LTE Device

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Explorer ,
Aug 05, 2015

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I am at my computer. I am in the folder that is Adobe program data.

Sent from my T-Mobile 4G LTE Device

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New Here ,
Jul 20, 2015

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Thanks a lot for your quick feedback!

I'm not sure, what was the right solution, but meanwhile LS 6 ist installed correctly on my pc.

First I copied alle the files from the DVD (also buyed via AMAZON) to my harddisk.

Before starting the setup file from the HD, I changed one setting of the graphics card (DELL laptop, card is named Intel(R) HD Graphics).

I had the choice for the card between quality and performance and switched the setting from preformance to quality.

After this, starting the installion from HD, it works. Now I'm happy.

Please excuse my bad English.

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New Here ,
Jul 20, 2015

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Thanks a lot for your quick feedback!

I verifyed your solution and may be this could be right.

But I didn't try this, because meanwhile, after about 15 hours last Sunday, LS 6 ist installed on my pc correctly.

But I don't really know, what was the right solution, cause I tryed so many different thinks in this time.

But now I'm happy and after installion, I immediately made a complete backup from my pc system.

Please excuse my bad English.

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New Here ,
Aug 01, 2015

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Can you tell me where to find Installer File?  I have the same issue with it telling me I have Vista when I have Windows 7 with Service Pack 1.

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Adobe Community Professional ,
Aug 01, 2015

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Stacie, did you changed compatibility mode and tried?

Installer File :

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

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New Here ,
Aug 09, 2015

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Thanks brucegovn!

Summary, how I finnally could solve the problem:

1. rename C: > Program files(x86) > Common Files > Adobe > Caps .    where the only file there was media_db.db (not caps.db, after successfully installed, the new db file is named pdb.db):

this solved the problem with the corrupt first installation

2. start set-up.exe from the directory "Win support files":

This solved the problem that installer (setup.exe in the root directory) could not verify Win7

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Adobe Community Professional ,
Aug 09, 2015

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Hey Tony, you are welcome .,

Glad to hear that you had solved the issue

Is everything working properly now ?

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Explorer ,
Aug 09, 2015

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I did not get it working and I gave up dealing with it. I just decided to use another program

Sent from my T-Mobile 4G LTE Device

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