Trying to update extension

Explorer ,
Oct 27, 2020

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I have bought this extension: https://exchange.adobe.com/creativecloud.details.16183.html

And I have used it for some months, but lately it's not possible to update it (eternal spinning wheel) or uninstall it (error -11). Any suggestions to how I can remove it and reinstall it? I tried the manual install as suggested by the developer, but it didn't seem to work..

So I managed to solve the problem myself after updating to the recently released Adobe PS v.22.01. I closed CreativeCloud Desktop, deleted the files in Library/Applications Support/Adobe/CEP and launched Anastasiys Extension Manager, then selected File-> Reset Extension List as shown below. It then let me install the .zxp extension package I downloaded from the developer.

 

 Screenshot 2020-11-19 at 10.40.54.png

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Trying to update extension

Explorer ,
Oct 27, 2020

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I have bought this extension: https://exchange.adobe.com/creativecloud.details.16183.html

And I have used it for some months, but lately it's not possible to update it (eternal spinning wheel) or uninstall it (error -11). Any suggestions to how I can remove it and reinstall it? I tried the manual install as suggested by the developer, but it didn't seem to work..

So I managed to solve the problem myself after updating to the recently released Adobe PS v.22.01. I closed CreativeCloud Desktop, deleted the files in Library/Applications Support/Adobe/CEP and launched Anastasiys Extension Manager, then selected File-> Reset Extension List as shown below. It then let me install the .zxp extension package I downloaded from the developer.

 

 Screenshot 2020-11-19 at 10.40.54.png

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Did you manage to download the zxp of the extension as mentioned in the following link

https://exchange.adobe.com/creativecloud/install-instructions.16183.html

If yes then what error did you get when trying to install? Did you try any other installation program apart from Anastasiy’s Extension Manager? One such utility is ZXPInstaller 

-Manan

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Oct 27, 2020 0
Explorer ,
Oct 27, 2020

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I tried that, but I get a message: "There is already an extension installed etc". But I can't uninstall it! So I can't update it either. And the panel is not visible in my PS.

Screenshot 2020-10-27 at 14.26.42.png

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Oct 27, 2020 0
Explorer ,
Oct 27, 2020

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Also, now my Adobe CC Desktop service is acting all weird, after I used the Anastasiy’s Extension Manager. Why do I have to install 3rd party Extension installers when I pay for Adobe!? Doesn't make sense to me, your software isn't exactly cheap either! Attached two more screenshots.Screenshot 2020-10-27 at 14.42.46.pngScreenshot 2020-10-27 at 14.45.04.png

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Look into these locations on your MAC.

/Users/<account_name>/Library/Application Support/Adobe/CEP/extensions
/Library/Application Support/Adobe/CEP/extensions

One of these locations should have the folder containing this extension(the name should help you identify the folder), remove that folder from this location. This should uninstall the extension(verify it). If it does uninstall, then try the installation again. If this does not work, then put the folder back and contact the extension developer for support.

-Manan

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Oct 27, 2020 0
Explorer ,
Oct 27, 2020

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Tried that, didn't work either. Still get the message I have it installed already. So where does Adobe store their plugins? I should be able to delete it from that folder yes? Because I followed the manual installation from the developer, and there wasn't any CEP folder until I made it earlier today. 

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Oct 27, 2020 0
Explorer ,
Nov 04, 2020

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Still no further suggestions?

 

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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The locations I mentioned are the ones that I know of, and I have also been installing extension I develop at the same locations. I suppose the documentation also mentions the same. Did you contact the extension developer for support and see if he has any information to add.

-Manan

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Nov 04, 2020 0
Explorer ,
Nov 04, 2020

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Yes. They suggested the same:

 

Don't use standard Adobe Extension Manager for installation.
Please use the installation methods which you can find in the installation guide.

Best Regards,
Pro Add-Ons.

 

So, since the program isn't working, can I request a refund? I am not paying for something that doesn't work.

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Nov 04, 2020 0
Explorer ,
Nov 19, 2020

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So I managed to solve the problem myself after updating to the recently released Adobe PS v.22.01. I closed CreativeCloud Desktop, deleted the files in Library/Applications Support/Adobe/CEP and launched Anastasiys Extension Manager, then selected File-> Reset Extension List as shown below. It then let me install the .zxp extension package I downloaded from the developer.

 

 Screenshot 2020-11-19 at 10.40.54.png

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Nov 19, 2020 0