Unable to access Adobe servers

Oct 17, 2020

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Since around 2-3 months ago it's impossible for me to open the Creative Cloud application on my Macbook. It happened all of a sudden. 

It's asking me to check the Firewall and time, but everything is fine.

How can I fix it?

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Unable to access Adobe servers

Oct 17, 2020

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Since around 2-3 months ago it's impossible for me to open the Creative Cloud application on my Macbook. It happened all of a sudden. 

It's asking me to check the Firewall and time, but everything is fine.

How can I fix it?

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Libraries

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45

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Oct 17, 2020 0
Oct 17, 2020

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos?

 

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

p.s.  please don't attach images to adobe forums (that then require downloading to view).  embed images using the "insert photo" icon at the top of the reply field (or copy and paste photos into the reply message body)..

 

kglad_0-1602947567900.png

 

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Oct 17, 2020 0
Oct 18, 2020

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Thank you for your reply. How can I allow access to the adobe network endpoints? I downloaded the text file from the link you gave me, but I don't see what to do with it or how to white list them.

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Oct 18, 2020 0
kglad LATEST
Oct 18, 2020

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google your router/firewall 

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Oct 18, 2020 0