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Unable to access Creative Cloud desktop app

New Here ,
Jul 11, 2020

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I cannot start the Creative Cloud desktop app. I'm currently running version 5.1.0.407, and when I start it, it says an update is available (to 5.2.0.436). I tell it to perform the update, and it goes through the process, but when I restart it, it's still 5.1, and still says there's an update to 5.2 available. I can't get past this "update available" screen.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Unable to access Creative Cloud desktop app

New Here ,
Jul 11, 2020

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I cannot start the Creative Cloud desktop app. I'm currently running version 5.1.0.407, and when I start it, it says an update is available (to 5.2.0.436). I tell it to perform the update, and it goes through the process, but when I restart it, it's still 5.1, and still says there's an update to 5.2 available. I can't get past this "update available" screen.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Creative Cloud

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Adobe Community Professional ,
Jul 11, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Jul 12, 2020

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Thanks for your help kglad.

 

Ctrl+Alt+R didn't fix it.

 

I'd rather not go through the hassle of uninstalling and reinstalling every CC app, so I downloaded the uninstaller, ran it, and used the "repair" option, and that seems to have fixed it!

 

Again, thanks.

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kglad LATEST
Adobe Community Professional ,
Jul 12, 2020

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good to hear!

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